Sebastian Dion
Blackstock,SC
Summary
Dynamic manager with proven expertise in inventory management, employee training, and customer service. Committed to enhancing operational efficiency and ensuring compliance with health and safety standards to deliver exceptional dining experiences.
Overview
9
9
years of professional experience
Work History
Manager
Junior Varsity
Rock Hill, South Carolina
11.2025 - Current
- Coordinated daily operations and scheduling for team activities and events to support seamless workflow.
- Managed staff schedules to optimize team performance and coverage.
- Improved customer experience by addressing feedback and resolving issues to foster guest satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained new employees on service standards and restaurant protocols.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented health and safety regulations to ensure compliance in food handling.
- Collaborated with kitchen staff to maintain menu quality and presentation standards.
Manager
Mercantile
Rock Hill, South Carolina
10.2023 - 05.2026
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw equipment management and inventory for team supplies.
Cook
Drift on Lake Wylie
Belmont, North Carolina
05.2024 - 03.2025
- Prepared diverse menu items using fresh ingredients for customer satisfaction.
- Collaborated with team members to ensure timely meal service during peak hours.
- Operated kitchen equipment safely and efficiently to enhance food quality.
- Developed new recipes while adhering to culinary trends and customer preferences.
- Communicated effectively with front-of-house staff regarding special dietary needs.
- Sanitized kitchen equipment daily to maintain hygiene standards., surfaces, utensils and dishes.
Shift Leader
Kounter
Rock Hill, South Carolina
05.2022 - 10.2024
- Resolved customer complaints, contributing to increased satisfaction and loyalty.
- Monitored staff performance and provided constructive feedback, fostering continuous improvement.
- Trained new staff on company policies and customer service standards, ensuring operational consistency and a positive customer experience.
- Managed inventory levels and coordinated supply restocking based on demand.
Manager
White Duck Taco Shop
Charlotte, North Carolina
11.2023 - 04.2024
- Enhanced customer experience by addressing feedback and resolving issues promptly.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented health and safety regulations to ensure compliance in food handling.
- Trained new employees on service standards and restaurant protocols.
- Collaborated with kitchen staff to maintain menu quality and presentation standards.
Manager
TopGolf
Charlotte, North Carolina
04.2017 - 05.2022
- Delivered exceptional customer service in fast-paced restaurant environment.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted in training new staff on operational procedures and safety protocols.
- Operated kitchen equipment safely and efficiently during peak hours.
- Adapted quickly to menu changes and special customer requests effectively.
- Prepared and assembled food items according to restaurant standards.
- Processed cash transactions accurately at the register during peak hours. accurately at the register during busy shifts.
Education
Associate of Arts - Architectural Drafting
ITT Technical Institute
Charlotte, NC06-2011
Skills
- Customer service
- Inventory management
- Health and safety compliance
- Employee training
- Team leadership
- Operational efficiency
- Cost management
- Staff management
- Shift scheduling
- Time management
- Problem solving
- Effective communication
- Decision making
Timeline
Manager
Junior Varsity
11.2025 - Current
Cook
Drift on Lake Wylie
05.2024 - 03.2025
Manager
White Duck Taco Shop
11.2023 - 04.2024
Manager
Mercantile
10.2023 - 05.2026
Shift Leader
Kounter
05.2022 - 10.2024
Manager
TopGolf
04.2017 - 05.2022
Associate of Arts - Architectural Drafting
ITT Technical Institute