Sebastian Dorcley
Atlanta,GA
Summary
Proven Sales Representative at ADT Solar, adept in customer relationship building and sales strategy development. Excelled in enhancing client satisfaction and expanding customer bases, significantly increasing sales revenue. Skilled in interpersonal communication and product knowledge, fostering strong relationships and achieving sales targets. Demonstrated leadership as a Driver Supervisor at Top Dawg, promoting teamwork and optimizing resources.
Overview
7
7
years of professional experience
Work History
Sales Representative
ADT Solar
Atlanta, GA
01.2022 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Driver Supervisor
Top Dawg
Alpharetta, GA
01.2019 - 01.2022
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
Bartender
Cloud
Athens, GA
05.2017 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Marketing - Buisness
University of Georgia
Athens, GA05.2020
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Sales closing
- Sales strategy development
Timeline
Sales Representative
ADT Solar
01.2022 - 03.2024
Driver Supervisor
Top Dawg
01.2019 - 01.2022
Bartender
Cloud
05.2017 - 06.2019
Marketing - Buisness
University of Georgia