Sebastian Drews
Cheektowaga,NY
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Mj Mechanical
01.2018 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff and inspected equipment.
- Wrote and revised maintenance procedures.
Shop Service Technician
Northeast Mechanical
02.2015 - 01.2018
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
No Degree - HVAC Installation And Repair
Erie 1 BOCES
Buffalo, NY02.2017
Skills
- Power Tool Proficiency
- Complex Repair Planning
- Equipment Demonstration
- Low and High Voltage
- Environmental Health and Safety
- Inspecting Machinery
- Lubrication Systems
- Customer Relationship Management
- Attention to Detail
- Diagnosis and Troubleshooting
- Heavy Lifting
- Centrifugal Fans
- Valid Driver's License
- Professional and Courteous
- HVAC Systems
- Installation and Repair
- Preventive Maintenance
- Setup and Installation
- Maintenance and Repair
- Mechanical Aptitude
- Unit Readiness
- Hand Tool Knowledge
- Refrigerant Compressors
- HVAC and Refrigeration Systems
- Troubleshooting Abilities
Certification
- Certified Service Technician, MJ Mechanical - 2018-Current
- Certified EPA Universal Certificate
Timeline
Service Technician
Mj Mechanical
01.2018 - Current
Shop Service Technician
Northeast Mechanical
02.2015 - 01.2018
No Degree - HVAC Installation And Repair
Erie 1 BOCES
- Certified Service Technician, MJ Mechanical - 2018-Current
- Certified EPA Universal Certificate
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