Sebastian Gomez
Hollywood,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Everise
Orlando, FL
09.2023 - 07.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waiters
TARTINI EXPRESS
Orlando, FL
04.2023 - 07.2024
- Customer services, Serve food
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
GROUNDSKEEPER
LAKE NONA GOLF & COUNTRY CLUB
Orlando, FL
05.2023 - 09.2023
- Golf course maintenance
- Installed new turf using manual labor or machinery.
- Engaged with customers who had questions about rules or etiquette while playing a round at the facility.
- Operated equipment such as tractors, mowers and utility vehicles to perform various tasks on the golf course grounds.
- Collected debris from golf course grounds after storms or other events.
- Maintained golf course greens and fairways by aerifying, verticutting and topdressing.
- Assisted in the construction of new features such as bunkers and tee boxes.
- Communicated with supervisors regarding any issues arising during shifts related to maintenance or operations.
Education
High school diploma -
U,E CONOPAIMA
VenezuelaAssociate of Business Administration - Business Administration And Management
Millennia Atlantic University
Miami, FLSkills
- Billingual - ENGLISH/SPANISH
- Charismatic
- Self starter
- Self motivated
- Willingness to learn and adapt to changes
- Ability to communicate on all levels
- Customer services
- Team oriented
- Adaptive team player
- Call Center Operations
Affiliations
- Baseball collegiate player
Languages
Spanish
Full Professional
English
Professional
Timeline
Customer Service Representative
Everise
09.2023 - 07.2024
GROUNDSKEEPER
LAKE NONA GOLF & COUNTRY CLUB
05.2023 - 09.2023
Waiters
TARTINI EXPRESS
04.2023 - 07.2024
High school diploma -
U,E CONOPAIMA
Associate of Business Administration - Business Administration And Management
Millennia Atlantic University
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