Sebastian Landinez
Queens,NY
Summary
Results-driven Automotive Finance and Service Leader skilled in business development and dealership operations. Provides expert guidance on financing and insurance options while ensuring compliance and accurate documentation. Bilingual professional adept at fostering trust and solving problems to support efficient workflows. Seeking to leverage time management and organizational skills in entry-level opportunities that contribute to company growth.
Overview
8
8
years of professional experience
Work History
Finance and Insurance Manager
Toyota of Massapequa
Seaford, New York
11.2023 - 08.2026
- Prepared finance contracts, warranties, and insurance paperwork at Massapequa dealership.
- Coordinated lender approvals and funding documents with automotive finance partners.
- Structured customer financing and lease options for Toyota showroom buyers.
- Explained protection plans, GAP coverage, and service contracts to customers.
- Reviewed credit applications and verified deal compliance with dealership policies.
- Advised clients on the best types of insurance coverage for their specific needs.
- Facilitated training sessions for staff members on various aspects of finance and insurance operations.
- Reviewed customer portfolios regularly to assess profitability and performance metrics.
Assistant Service Manager
Millennium Toyota
Hempstead, New York
12.2018 - 08.2026
- Supported customer check-in process within dealership service lane.
- Prepared repair orders in the dealer management system.
- Coordinated work details between technicians and the service team to ensure timely service delivery.
- Tracked repair status through service updates and follow-up calls
- Communicated maintenance recommendations to vehicle owners.
- Provided accurate estimates of repair costs, labor times, and parts prices to enhance customer trust.
- Reviewed estimates, parts requests, and warranty paperwork
- Resolved customer concerns with clear, professional communication
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
Assistant Manager of Business Development
Millennium Toyota
Hempstead, New York
12.2020 - 09.2023
- Managed inbound leads for dealership sales and service departments.
- Responded to internet inquiries with timely customer follow-up.
- Cultivated relationships with customers by providing prompt response times when dealing with inquiries or complaints.
- Scheduled appointments with customers using CRM and phone systems.
- Coordinated call handling between sales, service, and management teams.
- Trained new BDC staff on scripts, scheduling, and recordkeeping.
- Supported dealership communication standards across phone, email, and text channels.
- Maintained up-to-date knowledge of company products and services.
- Tracked leads from various sources such as online advertisements and trade shows.
- Implemented new technologies that improved the BDC's overall productivity.
- Generated daily, weekly, monthly performance statistics from BDC systems.
- Collaborated with other departments to ensure quality assurance measures were met.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
Education
High School Diploma -
H. Frank Carey High School
Franklin Square, NY06-2017
Some College (No Degree) - Business And Finance
St. John's University
Jamaica, NYSome College (No Degree) - Aeronautical Science
Embry-Riddle Aeronautical University
Daytona Beach, FLSkills
- Sales expertise
- Customer service expertise
- Problem solving
- Bilingual communication
- English and Spanish fluency
- Time management
- Adaptability
- Performance under pressure
- Detail-oriented
- Effective communication
- Conflict management
Timeline
Finance and Insurance Manager
Toyota of Massapequa
11.2023 - 08.2026
Assistant Manager of Business Development
Millennium Toyota
12.2020 - 09.2023
Assistant Service Manager
Millennium Toyota
12.2018 - 08.2026
High School Diploma -
H. Frank Carey High School
Some College (No Degree) - Business And Finance
St. John's University
Some College (No Degree) - Aeronautical Science
Embry-Riddle Aeronautical University