Sebastian Luna Jager
Los Angeles,California
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Office Assistant
Trinity Builders And Design
05.2023 - 02.2024
- Provided administrative support, including answering phones, scheduling appointments and managing correspondence
- Checked status of permits and scheduling property inspections
- Assisted with data entry, document preparation, and maintaining filing systems to ensure organization and efficiency
- Preparing workers payroll every week.
- Interacted with customers by phone, email, or in-person to provide information.
Property Manager
Eddy Coliving
06.2023 - 01.2024
- Administered operations to handle needs of more than 16 tenants.
- Managed tenant inquiries and complaints promptly and professionally, fostering positive tenant relationships
- Conducted property inspections and implemented preventive maintenance measures to ensure safety and compliance
- Collaborated with contractors and vendors to coordinate repairs and renovations.
- Administered operations to handle needs of more than [Number] tenants across [Number] property units.
Server
Cabana
05.2022 - 04.2023
- Served food and drinks promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Floor Manager
Costa Peruvian Restaurant
01.2020 - 08.2022
- Supervised and trained restaurant staff, ensuring adherence to company policies and standards
- Coordinated front of house operations, including seating assignments, reservation management and guest relations
- Resolved customer complaints and issues promptly and effectively, ensuring a positive dining experience
- Collaborated with kitchen and bar staff to streamline service and maintain consistency in food and beverage quality.
- Managed team of 5 employees to maintain smooth-running operations of shop floor.
Education
General Education -
Golden West College
Huntington Beach, CA12.2022
Business Management -
Santa Monica College
Santa Monica, CA06.2023
Skills
- Exceptional customer service
- Bilingual Spanish/English
- Strong Work Ethic
- Computer proficiency
- Communication Skills
- Organizational Skills
Timeline
Property Manager
Eddy Coliving
06.2023 - 01.2024
Office Assistant
Trinity Builders And Design
05.2023 - 02.2024
Server
Cabana
05.2022 - 04.2023
Floor Manager
Costa Peruvian Restaurant
01.2020 - 08.2022
General Education -
Golden West College
Business Management -
Santa Monica College
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