SEBASTIAN MACIAS
Customer Service Representative
El paso,TX
Summary
Backed with 5 plus year of customer service experience. Motivated employee ready to create a great rapport with client, while exceeding expectations and targets for the company. Ready to go above and beyond to meet all qualifying metrics. Good listener and excellent communication skills, able to show empathy and positivity to clients.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Specialist
Charter communications– Spectrum
- Specialist in answering inbound and outbound calls, emails, and chat to ease customer service.
- Provided technical aid to resolve client concerns or issues promptly.
- Helped with technical issues, billing, scheduling appointments, and any equipment exchanges.
- Maintained daily records of customer interaction or transactions for future references.
- Promoted high customer satisfaction by resolving problems with knowledgable and friendly service
Tire and Lube Express Technician and Sales
M&M autocare
El Paso, Texas
12.2024 - 12.2025
- Develops and executes designs in line with brand identity and business strategy
- Collaborates with various teams throughout the design process
Cook, food handling
Dog and Dogs cravings
10.2020 - 12.2025
- Develops and executes designs in line with brand identity and business strategy
- Collaborates with various teams throughout the design process, cashier, POS System, Inventory.
- Collaborates with team mates to fulfill job duties.
Education
High school diploma -
Franklin Highschool
El Paso, TXSkills
- Problem solving
- Customer service
- Attention to details
- Fluent in English and Spanish
- Problem solving
- Communication
- Leadership
- High volume call center experience
- Outgoing
- Multitasker
- Microsoft knowledge
- Call center experience
Timeline
Tire and Lube Express Technician and Sales
M&M autocare
12.2024 - 12.2025
Cook, food handling
Dog and Dogs cravings
10.2020 - 12.2025
Specialist
Charter communications– Spectrum
High school diploma -
Franklin Highschool