TAMEKA SPRIGGS
Indianapolis,US
Summary
Diligent Desired Position with solid background in claims reimbursement. Proven track record of efficiently managing claim processing and ensuring compliance with industry standards. Demonstrated proficiency in problem-solving and communication skills.
Claims reimbursement professional with comprehensive background in managing claim processes and ensuring regulatory compliance. Known for strong collaborative efforts and results-driven mindset, consistently adapting to evolving demands. Expertise in claims analysis and customer service.
Overview
9
9
years of professional experience
Work History
Claims Reimbursement Specialist
ClaimAid
Indianapolis, IN
08.2023 - Current
- Knowledge of patient registration aid.
- Help navigate patients with the right insurance plan for them while utilizing outstanding customer service.
- Register patient information into a database using Microsoft Excel, PowerPoint, etc.
- Prioritized tasks to meet tight deadlines, and pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
RCS Associate
IU Health Brownsburg Lab
Indianapolis, IN
06.2022 - 07.2024
- Knowledge of patient registration aid.
- Help navigate patients with the right insurance plan for them while utilizing outstanding customer service.
- Register patient information into a database using Microsoft Excel, PowerPoint, etc.
- Prioritized tasks to meet tight deadlines, and pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
Call center rep
Express employment
Indianapolis, IN
09.2020 - 06.2022
- Answering inbound calls, assisting customers with their accounts, and helping them navigate through their accounts by registering the demographics needed for registration.
- Having active listening and using proficient communication skills help customers understand the company's products, policies, etc.
- Resolved concerns with products or services to reduce retention, and satisfy the customer.
- Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for clients.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers, while maintaining quality interactions.
RCS Associate
IU Health Riley Children Hospital/Eagle highland
Indianapolis, IN
05.2018 - 06.2021
- Knowledge of patient registration aid
- Register patient information into a database using Microsoft Excel, PowerPoint, etc.
- Help navigate patients with the right insurance plan for them while utilizing outstanding customer service.
- Prioritized tasks to meet tight deadlines, and pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
Call Center Rep
Dial America
04.2019 - 10.2020
- Answering inbound calls, assisting customers with their accounts, and helping them navigate through their accounts by registering the demographics needed for registration.
- Having active listening and using proficient communication skills help customers understand the company's products, policies, etc.
- Resolved concerns with products or services to reduce retention, and satisfy the customer.
- Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
Patient Service Assistant
Riley Children's Hospital
Indianapolis, IN
06.2017 - 06.2018
- Patient relations involve transporting patients from one place to another.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations, while remaining mindful of professional boundaries.
- Stocking all equipment needed for patients.
- Sanitizing and cleaning patient rooms and the nurses' area.
- Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, training, and contributing to ongoing process improvement initiatives.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
Nutrition service rep.
Riley Children's Hospital
Indianapolis, IN
07.2016 - 06.2017
- Preparing and transporting meals to patient rooms.
- Stocking food supplies and ingredients, labeling, packaging.
- Following proper sanitation to ensure patients receive the proper amount of food.
- Enhanced adaptability by providing exceptional customer service as support.
- Developed and maintained positive customer relations, and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set the tone of the customer experience and provide a welcoming and friendly atmosphere.
Education
High School Diploma - undefined
Hall High School
Little Rock, Arkansas05.2012
Skills
- Communication skills
- Problem solving
- Data entry
- Multitasker
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex problem-solving
- Relationship Building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- Issue Resolution
- Medical billing
- Expert
- Adaptable to change
- Customer Service
- Medical claim details
Timeline
Claims Reimbursement Specialist
ClaimAid
08.2023 - Current
RCS Associate
IU Health Brownsburg Lab
06.2022 - 07.2024
Call center rep
Express employment
09.2020 - 06.2022
Call Center Rep
Dial America
04.2019 - 10.2020
RCS Associate
IU Health Riley Children Hospital/Eagle highland
05.2018 - 06.2021
Patient Service Assistant
Riley Children's Hospital
06.2017 - 06.2018
Nutrition service rep.
Riley Children's Hospital
07.2016 - 06.2017
High School Diploma - undefined
Hall High School