Sebastian Mahfood
Austin,TX
Summary
Accomplished Salon Manager at Cookie Cutters Haircuts For Kids, adept in business development strategy and fostering advanced interpersonal relationships. Spearheaded staff training, significantly enhancing client satisfaction and salon safety. Excelled in recruitment, assembling a diverse, talented team, and achieving notable customer service accolades. Demonstrated exceptional decision-making and problem-solving, ensuring salon excellence and growth.
Overview
5
5
years of professional experience
Work History
Salon Manager
Cookie Cutters Haircuts For Kids
01.2020 - Current
- Optimized work shifts, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Provided quality services to children and adult with special needs.
- Assisted and trained stylists to provide haircuts for combative clients.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
Assistant Salon Manager
Cookie Cutters Haircuts For Kids
01.2020 - Current
- Collaborated with Salon Manager in organizing successful promotional events that attracted new clients to the salon.
- Offered discounts and manager promotions to loyal customers.
- Gathered feedback from clients to provide pleasant salon experience.
- Reduced employee turnover by fostering open communication channels and addressing concerns promptly.
- Managed inventory control, ensuring adequate stock levels and timely reordering of necessary supplies.
- Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
- Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
- Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
Team Lead
Cookie Cutters Haircuts For Kids
01.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Stylist
Cookie Cutters Haircuts For Kids
01.2020 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Education
Certificate of Achievement - Cosmetology
McLennan Community College
Waco, TX12-2019
Associate of Arts - Theatre Production
Tyler Junior College
Tyler, TX05-2016
High School Diploma -
Robert E. Lee High School
Tyler, TX05-2013
Skills
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Servicing clients with combative tendencies and disabilities with accuracy
- Training staff
- Cleanliness and sanitation
- Recruitment and hiring
- Staff motivator
- Advanced interpersonal skills
- Business development strategy
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Interests
- I participate in a variety of outdoor recreational activities
- Horseback Riding
- Camping
- Hiking
- Rock Climbing
- Backpacking
- Historical Exploration
Timeline
Salon Manager
Cookie Cutters Haircuts For Kids
01.2020 - Current
Assistant Salon Manager
Cookie Cutters Haircuts For Kids
01.2020 - Current
Team Lead
Cookie Cutters Haircuts For Kids
01.2020 - Current
Stylist
Cookie Cutters Haircuts For Kids
01.2020 - Current
Certificate of Achievement - Cosmetology
McLennan Community College
Associate of Arts - Theatre Production
Tyler Junior College
High School Diploma -
Robert E. Lee High School
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