Yuli Serrano
Santa Rosa,CA
Overview
8
8
years of professional experience
Work History
Dispatcher
NAPA Auto Parts - Genuine Parts
Santa Rosa, California
06.2020 - Current
- Coordinated daily dispatch of auto parts to ensure timely delivery.
- Managed communication between suppliers and distribution centers for inventory needs.
- Oversaw scheduling of shipments to maintain operational workflow at NAPA facilities.
- Assisted team members with training on operating procedures and safety protocols.
- Collaborated with sales teams to address customer inquiries and concerns promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Childcare Volunteer
Catholic Charities
Santa Rosa, California
01.2018 - 12.2020
- Assisted children with daily activities and personal care needs.
- Supported staff in maintaining a safe and clean environment for children.
- Organized recreational activities to promote social interaction among children.
- Engaged children in educational games to foster learning and development.
Dietary Aide
Summerfield Senior Living
Santa Rosa, California
01.2019 - 05.2019
- Prepared and served meals according to dietary guidelines and individual preferences.
- Assisted in maintaining a clean and organized kitchen and dining area.
- Collaborated with nutrition staff to ensure balanced meal plans for residents.
- Operated kitchen equipment safely and efficiently during food preparation tasks.
- Followed sanitation protocols to maintain a safe food handling environment.
- Provided support during special events by assisting with meal setup and service.
- Served food and snacks according to planned menu and patients' diet orders.
- Maintained a safe working environment by following all safety protocols.
Education
Associate of Arts - Administration of Justice
Santa Rosa Junior College
Santa Rosa, California, CA05-2023
Skills
- Bilingual
- Dispatch coordination
- Time management
- Operational workflow
- Communication skills
- Problem solving
- Attention to detail
- Computer skills
- Analytical and critical thinking
Timeline
Dispatcher
NAPA Auto Parts - Genuine Parts
06.2020 - Current
Dietary Aide
Summerfield Senior Living
01.2019 - 05.2019
Childcare Volunteer
Catholic Charities
01.2018 - 12.2020
Associate of Arts - Administration of Justice
Santa Rosa Junior College