Sebastian Mendoza
Saugus,MA
Summary
Driven and detail-oriented professional with a strong background in customer service and planning, demonstrated during tenures at Walmart and Dick Sporting Goods. Excelled in maintaining high satisfaction ratings through efficient order fulfillment and adept cash management. Skilled in decision-making and organization, consistently meeting quality goals and improving customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
Saugus, MA
03.2023 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Dick Sporting Goods
Saugus, MA
11.2021 - 12.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Northeast Metropolitan Technical School
Saugus, MASkills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
Certification
- OSHA Certified 10 hour Construction Safety and Health
- Certificate of Completion of 3 years of Study in Plumbing
- MAVA Hot Work Safety Program
- TracPipe PS-II
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper
Walmart
03.2023 - Current
Cashier
Dick Sporting Goods
11.2021 - 12.2022
High School Diploma -
Northeast Metropolitan Technical School