Sebastian Navarro
Hawthorne,CA
Summary
Hardworking and hands-on Team Lead with experience in floor care, hardwood installation, and project estimation. I take pride in making sure jobs get done right the first time and that customers are happy with the results. I’m skilled at troubleshooting, improving workflows, and keeping the team motivated. Reliable, detail-oriented, and committed to delivering high-quality work while building strong relationships with both clients and coworkers.
Overview
13
13
years of professional experience
Work History
Team Leader Manager
CE Floor Care
10.2016 - 08.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Improved flooring installation quality by using precision tools and techniques.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
Insurance Agent
Farmers Insurance Agency
01.2013 - 09.2016
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Responded to customer calls to resolve issues and answer questions.
Skills
- Industry expertise
- Team development
- Excellent work ethic
- Deadline management
- Materials handling
- Hardwood installation
- Installation management
- Polishing skills
- Power tools operation
- Hand tool proficiency
- Equipment operation
- Project estimation
Timeline
Team Leader Manager
CE Floor Care
10.2016 - 08.2025
Insurance Agent
Farmers Insurance Agency
01.2013 - 09.2016
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