Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Pighini

Operations Manager
Steamboat Springs

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Operations Manager

West End Liquor
09.2021 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Assisted in recruiting, hiring and training of team members.

IT Technician

Qci
06.2022 - 09.2022
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.

Sales Associate

Sierra Trading Post
03.2021 - 08.2021
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Best Buy
09.2018 - 12.2019
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Baseball Umpire

LZBSA
04.2016 - 09.2016
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Handled ejections professionally when necessary, managing confrontations calmly while upholding player conduct expectations within the sport''s guidelines.

Education

BBA - Business Administration

Colorado Mountain College
Glenwood Springs, CO
05.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Team leadership

Data analysis

Timeline

IT Technician

Qci
06.2022 - 09.2022

Operations Manager

West End Liquor
09.2021 - Current

Sales Associate

Sierra Trading Post
03.2021 - 08.2021

Sales Associate

Best Buy
09.2018 - 12.2019

Baseball Umpire

LZBSA
04.2016 - 09.2016

BBA - Business Administration

Colorado Mountain College
05.2001 -
Sebastian PighiniOperations Manager
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