Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Sebastian Puerta

Miami,FL

Summary

Dynamic professional excelling in customer service, team collaboration, technical troubleshooting, and communication. Eager to leverage these skills to deliver exceptional customer support at Apple. Committed to applying deep product knowledge and problem-solving abilities to enhance the customer experience and contribute to Apple’s innovative team.

Overview

3
3
years of professional experience

Work History

Laboratory Assistant

Baptist Hospital of Miami
Miami, FL
05.2024 - Current
  • Delivered exceptional patient support by explaining how to access lab results and hospital records, and assisting them in connecting with their care team to ensure a positive, informed healthcare experience.
  • Troubleshot technical issues with laboratory equipment and systems, including computers, centrifuges, phone routing, and the pneumatic tube system, ensuring minimal workflow disruption and consistent lab operations.
  • Coordinated effectively with hospital staff to ensure accurate and timely patient sample testing, facilitating clear communication to minimize errors, and support optimal patient care.
  • Researched and evaluated third-party laboratories for specialized testing, prepared specimens for shipment according to protocol, and ensured timely and accurate send-out processing to support patient diagnostics.

Donor Support Specialist

CSL Plasma
Miami, FL
09.2022 - 05.2024
  • Provided comprehensive information to potential plasma donors about the donation process, eligibility requirements, and procedures—both in person as a welcoming point of contact and over the phone—to ensure donor confidence and a smooth donation experience.
  • Collaborated with team members and communicated effectively to set up and troubleshoot plasma collection machines, ensuring donor safety, and maintaining efficient, timely donation sessions.
  • Created and provided donors with their donor cards to facilitate their compensation, schedule appointments, and track loyalty points, enhancing donor engagement and retention.

Education

Bachelor of Arts - General Studies

Florida International University
Miami, FL
06-2018

Skills

  • Customer service excellence
  • Effective communication
  • Team collaboration
  • Problem solving and critical thinking
  • Adaptability and time managment
  • Technical troubleshooting

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Awarded Third-Place Employee of the Year in my first year at Baptist Hospital Laboratory, a department with over 100 staff members.

References

Tamika Jones                                                                                     

Baptist Health Laboratory Supervisor                                               

786-596-6210                                                                                   

tamikaj@baptisthealth.net

Robert Akridge

CSL Plasma Supervisor

561-334-8722

rjakridge11@cslplasma.com                                                              

Timeline

Laboratory Assistant

Baptist Hospital of Miami
05.2024 - Current

Donor Support Specialist

CSL Plasma
09.2022 - 05.2024

Bachelor of Arts - General Studies

Florida International University

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