Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SEBASTIAN RAMOS

Orlando,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional offering a Bachelor of Science in Aviation Aerospace, Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

1
1
year of professional experience

Work History

Dispatcher

Apollo Delivery LLC/ Amazonn
Orlando, FL
10.2024 - Current
  • Assigned drivers to appropriate routes based on customer needs.
  • Received and dispatched calls for emergency services.
  • Arranged for repairs to restore service and schedules.
  • Investigated and resolved customer and vendor issues to retain business.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Analyzed operational data to identify trends and areas for improvement.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Scheduled loads according to priority and available equipment.
  • Received or prepared work orders.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.

Passenger Agent

Alliance Ground International / Westjet & Flair
Orlando, FL
08.2024 - 04.2025
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Assisted with unloading and loading cargo onto aircrafts according to airline regulations.
  • Demonstrated safety procedures to passengers and answered questions about equipment use.
  • Verified passenger identification documents for international flights.
  • Printed boarding passes, baggage tags and other related documents.
  • Processed payments for tickets, baggage fees and other charges.
  • Monitored aircraft boarding processes to ensure safe departure of flights.
  • Transported baggage and coordinated transit between assigned terminals or platforms.
  • Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
  • Keyed passenger information into ticketing reservation system to process boarding passes.
  • Assisted passengers with their travel plans and checked in luggage.
  • Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.

Ramp Agent

Menzies Aviation Serving to Frontier
Orlando, USA
01.2024 - 07.2024
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Used digital database to keep records of units and stock moved.
  • Connected electrical power units and service hoses to aircraft.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.

Education

Bachelor of Aviation - Aviation/Aerospace

Everglades University
Orlando, FL
05-2025

High School Diploma -

Zowie High School
Venezuela
07.2019

Santa Fe College
Gainesville, FL

Skills

  • Relationship Building
  • Google Drive
  • Dependable and Responsible
  • Flexible and Adaptable
  • Critical Thinking
  • Analytical
  • Customer Relations
  • Communication
  • Self-Directed
  • Decision-Making
  • Business Development
  • Campaign Management
  • Brand Development
  • Brand Marketing
  • Customer Service
  • Customer Billing
  • Social Media Savvy
  • Time Management

Languages

  • English, Professional
  • Spanish, Native/ Bilingual

Timeline

Dispatcher

Apollo Delivery LLC/ Amazonn
10.2024 - Current

Passenger Agent

Alliance Ground International / Westjet & Flair
08.2024 - 04.2025

Ramp Agent

Menzies Aviation Serving to Frontier
01.2024 - 07.2024

Bachelor of Aviation - Aviation/Aerospace

Everglades University

High School Diploma -

Zowie High School

Santa Fe College

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