Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sebastian Reis

Gainesville,FL

Summary

I recently graduated from high school and will be continuing my education at Santa Fe College for two years before transferring to the University of Florida to complete my bachelor’s degree. Alongside my academics, I’ve gained valuable work experience as a receptionist at a car dealership, where I developed strong communication and organizational skills while assisting both staff and customers. I also worked as a Customer Service Representative at RC Investments, where I handled client inquiries, built positive relationships, and resolved issues efficiently. These experiences have helped me strengthen my professionalism, adaptability, and ability to work well in fast-paced environments, all of which I look forward to carrying with me into my future career.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

RC Investments
Naples, FL
08.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Lot Attendant

Spurr Chevrolet and GMC
Hamlin, NY
06.2023 - 06.2024
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
  • Followed safety protocols for personal, guest and automobile safety.
  • Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
  • Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.

Receptionist

Spurr Chevrolet and GMC
Hamlin, NY
06.2023 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Master of Arts - Film And Video Production

University of Florida
Gainesville, FL
05.2029

Associate of Arts - Film And Video Production

Santa Fe College
Gainesville, FL
05.2027

High School Diploma -

Gulf Coast High School
Naples, FL
05.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

RC Investments
08.2024 - 07.2025

Lot Attendant

Spurr Chevrolet and GMC
06.2023 - 06.2024

Receptionist

Spurr Chevrolet and GMC
06.2023 - 06.2024

Master of Arts - Film And Video Production

University of Florida

Associate of Arts - Film And Video Production

Santa Fe College

High School Diploma -

Gulf Coast High School