SEBASTIan RICO
El Paso
Summary
Experienced trainer and hospitality manager dedicated to improving service delivery and operational efficiency. Led training programs for diverse teams, managed event planning, and maintained high standards of cleanliness and safety. Committed to fostering a positive work environment and enhancing customer engagement through effective communication.
Overview
9
9
years of professional experience
Work History
HOSPITALITY MANAGER
TOPGOLF
El Paso
09.2023 - Current
- Resolved guest complaints with effective communication and problem-solving skills.
- Conducted regular inspections to ensure cleanliness and safety standards were met.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Implemented inventory control procedures for food and beverage supplies.
- Oversaw staff training on hospitality standards and customer service techniques.
- Coordinated event planning and execution for corporate and social functions.
Crew Trainer
TOPGOLF
12.2017 - Current
- Trained new team members on service standards and operational procedures, ensuring consistency in service delivery.
- Educated new and existing playmakers on upgraded systems and service methodologies, enhancing team knowledge.
- Assisted management in implementing new policies and procedures, improving team compliance and operational alignment.
- Promoted teamwork and a supportive atmosphere to improve employee morale.
TRAVELING TRAINER
TOPGOLF
- Trained venue leadership teams and employees on 'aloha' point of sale system monthly for over 300 staff per venue. 26 venue deployments
- Executed training calls and organized classes to improve operational proficiency across multiple venues.
- Prepared and distributed training materials, visual aids, and pocket assistance guides.
- Collected data on point of sale system performance, identifying service gaps and providing actionable insights to leadership.
- Reviewed and updated trial point of sale system, assessing knowledge retention and pinpointing areas for improvement.
Grand Opening Certified Trainer
TOPGOLF
- Trained over 300 employees and playmakers for various roles in a short timeframe in each venue.
- Supported staff during the grand opening by providing guidance and troubleshooting.
- Facilitated hands-on workshops to improve service delivery and customer engagement.
- Developed training materials to enhance employee understanding of job functions.
- Handpicked to represent company at Topgolf venues including Buford, Colorado Springs, and Louisville, etc. (10 total venues)
NATIONAL HISPANIC INSTITUTE
- Executed over 25 programs promoting youth leadership within Latinx community.
- Held six senior council roles and three director positions in education.
- Organized diverse initiatives targeting youth empowerment in Latinx populations.
CHAMPS SPORTS
- Organized, received, and inventoried all stock in store to ensure accuracy.
- Detailed and organized paperwork for apparel, footwear, and accessories for consumers.
Education
Bachelor of Exercise and Sports Science - Major in Exercise and Sports Science
TEXAS TECH UNIVERSITY
LUBBOCK, TX05-2017
Skills
- Operational management
- Event coordination
- Employee training
- Team management
- Employee coaching
- Customer relations
- Verbal and written communication
- Public speaking and presentations
- Organizational abilities
Training And Development
- Topgolf, Hourly Manager, Managed employees, oversaw specialized events for larger clients, and delegated daily operations depending on venue needs., Assisted with logging and inventory of food and beverage products, ultimately helping to improve COGS., Handled confidential documents and maintained their proper organization., Coordinated event arrangements and accommodations for high-level executives and players.
- Topgolf, Traveling Trainer, Train venue leadership teams and employees on the 'Aloha' point of sale system (POS)., Execute training calls, and organize classes for upwards of 300 employees monthly., Prepare and distribute training class materials, visual aids, and pocket assistance guides., Collect data relating to the POS system, and review missed steps of service with venue leadership and ops readiness team., Review and updated trial POS system, then traveled to observe knowledge retention and understand where the problem areas are.
- National Hispanic Institute, Organized and executed over 25 different programs focusing on youth leadership in the Latinx community., Titles held include 6 different senior council roles and 3 as an educational director.
- Champs Sports, Organized, received, and inventoried all stock in store., Detailed and organized paperwork, apparel, footwear, and accessories for consumers.
- Topgolf, Tee-Up, Hand picked to travel, representing the best of the company, and open Topgolf venues like Buford, Colorado Springs, Louisville, Vineyard, etc., Trained and prepared at least 300 employees/playmakers for their hired roles over a short period of time.
- Topgolf, Ace Trainer, Part of a team that trains new and existing playmakers/employees on new and improved systems and steps of services.
Timeline
HOSPITALITY MANAGER
TOPGOLF
09.2023 - Current
Crew Trainer
TOPGOLF
12.2017 - Current
CHAMPS SPORTS
NATIONAL HISPANIC INSTITUTE
Grand Opening Certified Trainer
TOPGOLF
TRAVELING TRAINER
TOPGOLF
Bachelor of Exercise and Sports Science - Major in Exercise and Sports Science
TEXAS TECH UNIVERSITY