Victoria Sampson
TOCA Social
Lake Dallas,TX
1
Certification
11
years of professional experience
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Work History
Hospitality Manager
7 Months- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Led cross-functional teams in strategic planning sessions to align on business objectives and targets.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Developed training programs for staff, improving service standards and team performance.
Area Operations Manager
2 Years 4 Months- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
Assistant General Manager
1 Year 7 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Certified Medical Assistant
9 Months- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
General Manager of Operations
1 Year 8 Months- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Improved productivity while reducing staffing and operational costs by 45%.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
General Manager
5 Years- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Inspected preparation and storage equipment regularly to assure and maintain performance for cost-effective, safe operations.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Certified Medical Assistant - Medical Assisting
Skills
Achieved enhanced team performance through effective management training delivery.
Drove business leadership initiatives resulting in improved team dynamics.
Resolved operational challenges through targeted corrective actions.
Delivered precise financial statement reviews that strengthened financial oversight.
Achieved optimal inventory levels through efficient supply management.
Enhanced patient care quality by implementing robust healthcare procedures.
Fostered a high-performance culture through motivational leadership techniques.
Realized operational efficiency gains through process optimization.
Elevated record management practices to ensure data integrity.
Increased sales insights through comprehensive tracking analysis.
Elevated administrative processes to enhance overall business functionality.
Achieved compliance with regulatory standards
reducing potential liabilities.
Certification
- SafeServe Manager Certification
- Alcohol Server License/Certificate
- Certified Medical Assistant (CMA)
- CPR/AED Certification
Timeline
Hospitality Manager
TOCA Social
01.2026 - CurrentRead More
Area Operations Manager
Andretti Indoor Karting & Games
09.2023 - 01.2026Read More
Certified Medical Assistant
Comprehensive Obgyn
01.2023 - 10.2023Read More
Assistant General Manager
Bonchon Chicken
05.2022 - 12.2023Read More
General Manager of Operations
Urban Air Adventure Park
12.2020 - 08.2022Read More
General Manager
Fuzzys Taco Shop
05.2015 - 05.2020Read More
Riverside City College
Certified Medical Assistant from Medical Assisting
Read More