Summary
Overview
Work History
Education
Skills
Software
Certification
Languages
Timeline
Generic

Sebastian Siman

Miami,FL

Summary

Experienced Desktop Support Analyst with expertise in analyzing, diagnosing, and resolving computer user support issues. Skilled in providing comprehensive technical support and resolving complex technical problems. Proficient in standard operating systems and networking protocols to ensure efficient user experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst

Dyopath, Supporting Royal Caribbean
08.2022 - Current
  • Managed user accounts via Azure and JAMF.
  • Maintained passwords and account management of older devices via Active Directory
  • Closed over 8-10 tickets/day regularly remotely or in person. With some days pushing 10+
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Provided on-site and remote technical support to users.
  • Supported and maintained user account information.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new hardware and software, patched systems and configured settings.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Sales Associate

Natural K9
04.2018 - 07.2022
  • Cultivated loyal customer base, resulting in high rate of repeat and referral business
  • Collaborated with team to complete store maintenance, stocking, merchandising, and upkeep
  • Managed customer cash and credit card transactions using company point of sale system
  • Maintained working knowledge of store inventory as well as proper Canine nutrition.

Crew Member

Chipotle Mexican Grill
04.2018 - 10.2018
  • Adhered to company safety standards, including food safety, employee hygiene, and cooking procedures
  • Delivered quality service by providing a welcoming environment
  • Addressed and solved any customer’s issues/concerns with calm and understanding demeanor.

Tutor

Beck College Prep
05.2015 - 05.2016
  • Specialized in ACT/SAT test prep and Biology academic tutoring
  • Improved test scores by identifying students’ problem subjects/areas and comprehensively explaining material and improving test-taking skills
  • Provided detailed recaps of each tutoring session in a post-evaluation email sent to parents of the student to ensure confidence in service
  • Interacted with parents, students, and co-workers in a friendly and professional manner.

Education

Bachelor of Science - Computer Science And Physics

Florida International University
Miami, FL
05-2027

Associate of Science - Computer Science

Miami Dade College
Miami, FL
03.2022

Skills

  • Proficient in Azure environments
  • Familiar in JAMF environment
  • Extensive Remote Support Experience
  • Comprehensive hardware knowledge
  • Dedicated work ethic
  • Adaptable learner
  • Strong interpersonal communication
  • Analytical problem solving
  • Experienced in software applications
  • Technical Issues Analysis
  • Inventory Management

Software

Python

Certification

  • CompTIA A+ Training - Currently in Progress. (1102 finished. Studying for 1101)

Languages

English
Native or Bilingual
Spanish
Professional Working
French
Limited Working

Timeline

Desktop Support Analyst

Dyopath, Supporting Royal Caribbean
08.2022 - Current

Sales Associate

Natural K9
04.2018 - 07.2022

Crew Member

Chipotle Mexican Grill
04.2018 - 10.2018

Tutor

Beck College Prep
05.2015 - 05.2016

Bachelor of Science - Computer Science And Physics

Florida International University

Associate of Science - Computer Science

Miami Dade College

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