Sebastian Smith
Loganville,GA
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Cracker Barrel
08.2024 - 02.2025
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Five Below
12.2023 - 01.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Babysitter
Self-employeed
01.2016 - 08.2023
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Barista/Cashier
Starbucks/kroger
08.2021 - 01.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Restocked and organized merchandise in front lanes.
Daycare Volunteer
Redwine Church
08.2017 - 01.2022
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Distributed food, napkins, and beverages in preparation for snack time.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
No Degree - Psychology
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Johnson High School
05-2023
Skills
- Empathy and patience
- Adaptability
- Problem solving skills
- Teamwork
- Time management skills
- cash heading
- organization skills
- cleaning
- stocking
Timeline
Guest Advocate
Cracker Barrel
08.2024 - 02.2025
Cashier
Five Below
12.2023 - 01.2024
Barista/Cashier
Starbucks/kroger
08.2021 - 01.2022
Daycare Volunteer
Redwine Church
08.2017 - 01.2022
Babysitter
Self-employeed
01.2016 - 08.2023
No Degree - Psychology
Georgia Gwinnett College
High School Diploma -
Johnson High School