Sebastian Valencia

• Help clients learn how to use the Matador platform

• Be the main contact for dealerships when they need help

• Check client results and look for ways to improve their performance

• Meet with clients to talk about goals and progress

• Train new dealership teams on how to use the system

• Help clients get more leads, messages, and appointments

• Work with my team to fix problems and improve service

• Build strong relationships with dealership partners

• Share reports that show results and growth

• Find new ways clients can use the platform to grow their business

• Skilled with several CRM's such as CDK, VinSolutions, DriveCentric, Matador AI, Xtime.
• Monitored customer contacts, service, follow-up and lead generation.
• Explained product performance, application, benefits and options to prospective customers.
• Assisted in development of marketing materials and promotional campaigns.
• Maintained detailed records of customer interactions in CRM software.
• Handled customer complaints efficiently, escalating issues.
• Documented and updated customer inquiries in CRM system.

• Monitored customer contacts, service, follow-up and lead generation.
• Contacted customers to promote current marketing incentives.
• Scheduled sales appointments and rescheduled no-show customers.
• Documented and updated customer inquiries in CRM system.
• Followed up with prospective customers through email and phone calls.

• Cleared, cleaned and sanitized booth and chair cushions and tables.
• Cleared tables to maintain high turnover rate and minimize wait times.
• Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
• Swept, mopped and removed debris from dining room floors.
• Followed safety and sanitation guidelines in accordance with local health regulations.
• Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.

• Measured and weighed food items to comply with portion requirements.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Helped train and develop new talent.
• Monitored freshness of food products to help reduce spoilage.
• Received and stored food and supplies.
• Adhered to regulatory standards regarding safe and sanitary food prep.
• Made meals in accordance with company standards and requirements.