Sebastian Vergara Gutierrez
Business Administrator
Barranquilla,Atl
Summary
Experienced Team Manager with a proven history of achieving team goals and meeting targets. With over 3 years of leadership in the BPO and outsourcing industry, I am committed to training, setting clear goals, and creating strategies to drive success. Known for excellent communication skills, I am good at time management and leadership, ensuring smooth project management and operations across different departments.
As a Project Manager, I am skilled at planning and maintaining operations in various departments. I have experience leading manufacturing employees and ensuring efficient production that meets quality standards. I use both creative and analytical approaches to improve processes continuously and solve problems effectively.
Additionally, I have strong experience as an Executive Assistant, providing high-level support to senior staff. I am skilled in managing travel, tracking expenses, and coordinating schedules. My excellent communication and organizational skills help me support the executive team efficiently.
I am good at mentoring, training, and empowering teams to perform well. Focused on team success and operational excellence, I am dedicated to fostering a collaborative and innovative work environment that promotes growth and achieves great results.
Overview
4
4
years of post-secondary education
2
2
Languages
Work History
Team Manager
Anchora Colombia
7 2023 - Current
- As a team manager, my responsibilities involve overseeing and developing staff with a focus on continuous improvement and growth
- I actively seek new tools to enhance internal processes, conduct audits to ensure work is carried out correctly, and reinforce areas that require improvement.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
- Implemented training programs to maximise team member development and potential.
- Facilitated meetings to communicate team performance goals and results.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Executive Assistant Coordinator
Ultimate Care Inc.
5 2022 - 7 2023
- My primary responsibilities as a coordinator in a healthcare organization include organizing patient care, setting up appointments, keeping track of patient records, working with healthcare professionals, and overseeing employees and resources
- The requirements for these positions include my proficiency in interpersonal skills, organizational abilities, effective communication, and comprehensive knowledge of healthcare policies and procedures
- I am dedicated to providing high-quality patient care, making me an ideal candidate for these roles.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Master in Business Administration -
UNIVERSIDAD LIBRE DE COLOMBIA
01.2019 - 05.2023
Project Management
Coursera
06.2024
Skills
Performance Coaching
Customer Focus
Influencing skills
Operational Excellence
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Administrative Support
Executive Support
Office Management
Information confidentiality
Calendar Management
Project Management
Project planning and development
Project tracking
MS Office
Professional and Friendly
Positive Attitude
Operational Reporting
References
- Julian Montoya, Boulevard HC coord., +57 3043034759
- Daniela Quintero, ANCHORA senior manager, +57 3006723665
Timeline
Master in Business Administration -
UNIVERSIDAD LIBRE DE COLOMBIA
01.2019 - 05.2023
Team Manager
Anchora Colombia
7 2023 - Current
Executive Assistant Coordinator
Ultimate Care Inc.
5 2022 - 7 2023
Project Management
Coursera