Sebastian Vergara Gutierrez
Business Administrator
Barranquilla,Atl
Summary
Experienced Team Manager with a proven history of achieving team goals and meeting targets. With over 3 years of leadership in the BPO and outsourcing industry, I am committed to training, setting clear goals, and creating strategies to drive success. Known for excellent communication skills, I am good at time management and leadership, ensuring smooth project management and operations across different departments.
As a Project Manager, I am skilled at planning and maintaining operations in various departments. I have experience leading manufacturing employees and ensuring efficient production that meets quality standards. I use both creative and analytical approaches to improve processes continuously and solve problems effectively.
Additionally, I have strong experience as an Executive Assistant, providing high-level support to senior staff. I am skilled in managing travel, tracking expenses, and coordinating schedules. My excellent communication and organizational skills help me support the executive team efficiently.
I am good at mentoring, training, and empowering teams to perform well. Focused on team success and operational excellence, I am dedicated to fostering a collaborative and innovative work environment that promotes growth and achieves great results.
Overview
4
4
years of post-secondary education
2
2
Languages
Work History
Team Manager
Anchora Colombia
7 2023 - Current
- As a team manager, my responsibilities involve overseeing and developing staff with a focus on continuous improvement and growth
- I actively seek new tools to enhance internal processes, conduct audits to ensure work is carried out correctly, and reinforce areas that require improvement.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
- Implemented training programs to maximise team member development and potential.
- Facilitated meetings to communicate team performance goals and results.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Executive Assistant Coordinator
Ultimate Care Inc.
5 2022 - 7 2023
- My primary responsibilities as a coordinator in a healthcare organization include organizing patient care, setting up appointments, keeping track of patient records, working with healthcare professionals, and overseeing employees and resources
- The requirements for these positions include my proficiency in interpersonal skills, organizational abilities, effective communication, and comprehensive knowledge of healthcare policies and procedures
- I am dedicated to providing high-quality patient care, making me an ideal candidate for these roles.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Master in Business Administration -
UNIVERSIDAD LIBRE DE COLOMBIA
01.2019 - 05.2023
Project Management
Coursera
06.2024
Skills
Performance Coaching
References
- Julian Montoya, Boulevard HC coord., +57 3043034759
- Daniela Quintero, ANCHORA senior manager, +57 3006723665
Timeline
Master in Business Administration -
UNIVERSIDAD LIBRE DE COLOMBIA
01.2019 - 05.2023
Team Manager
Anchora Colombia
7 2023 - Current
Executive Assistant Coordinator
Ultimate Care Inc.
5 2022 - 7 2023
Project Management
Coursera
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