Sebastian Yanez
North Miami
Summary
Customer-focused individual with experience in luxury environments, cruise operations, and high-volume guest interaction. Proven ability to deliver polished, attentive service while maintaining professionalism under pressure. Strong communicator with a customer-first mindset and a solid work ethic built through years of demanding roles.
Overview
11
11
years of professional experience
Work History
Valet Attendant
Park One / Atlantic Parking
Miami, FL
08.2023 - Current
- Provided professional, courteous service to residents and guests at a luxury property
- Safely parked and retrieved vehicles with efficiency and accuracy
- Communicated clearly with front desk and concierge staff to support daily operations
- Maintained discretion, professionalism, and a polished appearance
- Handled guest requests calmly in a fast-paced setting
Guest Service Agent
MLS
Miami, FL
06.2023 - 10.2024
- Provided front-line guest assistance in a fast-paced, high-volume cruise terminal environment
- Assisted guests with boarding procedures, directions, and general inquiries
- Maintained calm, professional demeanor while managing large crowds and time-sensitive situations
- Resolved guest concerns efficiently while upholding brand standards
- Delivered consistent, welcoming service as a first point of contact
Landscaping Assistant
Proscapes Landscaping & Grading
Miami Beach, FL
10.2022 - 06.2023
- Assisted with grounds maintenance and exterior presentation for a high-end residential property
- Helped maintain landscaping, walkways, and common areas to luxury appearance standards
- Worked with attention to detail to ensure property aesthetics met resident and guest expectations
- Interacted professionally and respectfully with residents and on-site staff
- Followed instructions closely while completing tasks efficiently and on schedule
Construction Laborer
Various Employers
Miami, FL
10.2014 - 09.2022
- Operated heavy machinery to assist in various construction projects.
- Collaborated with team members to ensure safety compliance on job sites.
- Followed strict safety and quality standards in demanding environments
- Supported team operations and completed tasks accurately under supervision
- Developed discipline, accountability, and problem-solving s
Education
GED -
Miami Dade College
Miami, FLSkills
- High-Volume Guest Interaction
- Bilingual (English / Spanish)
- Guest Service & Hospitality
- Professional Communication
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Team Collaboration
- Time Management
- Problem Solving
Timeline
Valet Attendant
Park One / Atlantic Parking
08.2023 - Current
Guest Service Agent
MLS
06.2023 - 10.2024
Landscaping Assistant
Proscapes Landscaping & Grading
10.2022 - 06.2023
Construction Laborer
Various Employers
10.2014 - 09.2022
GED -
Miami Dade College