Summary
Work History
Education
Skills
Timeline
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Sébastien Ra

635 13th Street Unit 7,FL

Summary

Dynamic General Manager with a proven track record at Salud Soho, enhancing guest satisfaction by 20% through effective leadership and team training. Expert in operations management and problem resolution, I successfully implemented strategies that reduced wait times by 80%, fostering a high-performance culture and exceptional dining experiences.

Work History

General Manager

Salud Soho
New York, NY
11.2024 - 2025
  • Managed front-of-house operations to ensure seamless guest experiences.
  • Implemented seating and rotation system reducing wait times by 80%.
  • Trained, Hired and mentored 15+ hires to luxury service standards.
  • Boosted guest satisfaction scores by 20% in one year.
  • Collaborated on revenue strategies for peak seasons.
  • Handled event coordination and supervised menu planning.

Assistant Manager

Jean-George Restaurant
New York, NY
2023 - 2024
  • Supported daily restaurant operations, ensuring seamless service and guest satisfaction.
  • Assisted in training staff on menu knowledge and customer service standards.
  • Coordinated with kitchen and front-of-house teams to enhance communication and efficiency.
  • Implemented inventory management practices to maintain stock levels and reduce waste.
  • Monitored compliance with health and safety regulations, promoting a safe work environment.
  • Contributed to scheduling efforts, optimizing workforce utilization during peak hours.

Maitre D'

Public Hotel
New York, NY
2022 - 2024
  • Managed dining room operations to ensure optimal guest experience and satisfaction.
  • Coordinated seating arrangements to maximize restaurant capacity and minimize wait times.
  • Oversaw staff training in service protocols, enhancing team performance and efficiency.
  • Developed daily specials and communicated menu changes to guests, boosting customer engagement.
  • Liaised with kitchen staff to ensure timely food preparation and delivery for all orders.
  • Resolved guest complaints swiftly, maintaining a positive dining atmosphere and reputation.

Education

Bachelor of Arts - Painting

Cooper Union School of Art
Manhattan, NY
01.2005

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Relationship building
  • Staff supervision
  • Team training and development

Timeline

General Manager

Salud Soho
11.2024 - 2025

Assistant Manager

Jean-George Restaurant
2023 - 2024

Maitre D'

Public Hotel
2022 - 2024

Bachelor of Arts - Painting

Cooper Union School of Art
Sébastien Ra