Sebastien Theolien
Brooklyn
Summary
Dedicated Security Guard with a background in customer service, emphasizing a strong commitment to ensuring the safety and satisfaction of all patrons. Skilled in monitoring premises, responding swiftly to emergencies, and providing excellent customer service to enhance the overall experience. Proficient in maintaining a professional demeanor and effectively resolving conflicts, while also possessing strong communication skills to interact with diverse individuals in several languages. Seeking to contribute my combined expertise in security and customer service to ensure a secure and welcoming environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Mount Sinai St. Luke's
New York, NY
10.2024 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, maintaining a secure environment for patients and staff.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Collaborated with law enforcement during emergencies, enhancing response effectiveness.
- Trained new security personnel on procedures and emergency protocols, fostering team efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
Tactical Security Guard
Narrow security
New York, New York
05.2024 - Current
- Extensive experience in conducting security patrols to detect and prevent unauthorized access within high-risk areas
- Trained in tactical defensive techniques to mitigate physical threats and protect assets or personnel
- Collaborate effectively with law enforcement and other security personnel to enhance overall security measures and ensure a safe environment
- Proficient in using surveillance equipment and technology to monitor and respond to security threats promptly
Security guard
Allied universal
Queens, New York
12.2023 - 05.2024
- Conduct regular patrols of assigned area to detect and prevent unauthorized access or suspicious activity
- Responded promptly to alarms and emergencies to address and resolve potential security threats
- Provided exceptional customer service by assisting employees and visitors with inquiries and security concerns
- Managing camera surveillance on every areas.
Server / music animation
Sunrise senior living
Brooklyn, New York
08.2023 - 01.2024
- Developed and executed creative music animation displays for the seniors.
- Collaborated with kitchen staff to ensure prompt and accurate food delivery to the seniors, while maintaining a positive and professional demeanor
- Demonstrated strong communication skills in explaining menu items and specials
- Keep dining area clean and set tables
Education
High school Graduate/GED -
Linder learning center
11.2022
Associate of Applied Science - Respiratory Therapist
Borough of Manhattan Community College
New York, NY09.2027
Skills
- Security screenings
- Conflict resolution techniques
- Crisis management
- Emergency management
- First aid and CPR certified
- High level of integrity
- Work ethic
- Punctuality
- Reliability
- De-escalation techniques
- Multilingual
- Trustworthy
- Multitasking
Certification
- Security guard license
- FO2 certifications November 2025
- CPI Training Certification
- CPR Certification
- Certificate of Recognition from Mount Sinai Security Department
Languages
English
French
Spanish
Haitian Creole
Timeline
Security Officer
Mount Sinai St. Luke's
10.2024 - Current
Tactical Security Guard
Narrow security
05.2024 - Current
Security guard
Allied universal
12.2023 - 05.2024
Server / music animation
Sunrise senior living
08.2023 - 01.2024
High school Graduate/GED -
Linder learning center
Associate of Applied Science - Respiratory Therapist
Borough of Manhattan Community College