Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seble Bekele

Fort Myers,FL

Summary

Detail-oriented and motivated professional with a strong foundation in financial counseling, customer service, and healthcare support. Proven ability to manage multiple tasks efficiently while delivering exceptional results in fast-paced environments. Eager to leverage analytical and organizational skills to contribute to company growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Counselor

Lee Health
08.2023 - Current
  • Provided expert financial counseling to clients, focusing on budgeting, credit management, and debt repayment strategies
  • Conducted thorough financial assessments to identify client needs and develop tailored action plans, managing over 60 patient accounts per shift
  • Reviewed and verified financial data to assess program eligibility, ensuring compliance with organizational standards

Dispatcher/Operator

HM Transport LLC
08.2020 - 08.2023
  • Maintained operational efficiency by updating records of driver locations, delays, and cancellations
  • Created comprehensive daily reports detailing response times, call volumes, and other critical metrics
  • Assigned drivers to optimal routes based on customer requirements, enhancing service delivery and satisfaction
  • Assisted over 100 callers daily, providing timely support and resolving inquiries

Resident Care Assistant

Shell Point
12.2013 - 07.2020
  • Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting, ensuring dignity and comfort
  • Monitored vital signs and maintained accurate records, contributing to individualized care plans for each resident
  • Managed care for 5+ patients per shift, demonstrating strong interpersonal skills and a commitment to quality care

Education

Bachelor In Science - Computer Sciences

Florida SouthWestern State College
Fort Myers, FL

Associate of Science - Science and Engineering Technology

Florida SouthWestern State College
Fort Myers, FL
05.2022

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL
05.2020

High School Diploma -

Cypress Lake High School
Fort Myers, FL
05.2015

Skills

  • Java
  • C#
  • Net
  • Python
  • Analytical Thinking
  • Problem Solving
  • Healthcare Insurance Knowledge
  • Customer Service Excellence
  • Effective Verbal Communication
  • Effective Written Communication
  • Data Entry
  • Microsoft Office Suite Proficiency
  • Payment Negotiation
  • Troubleshooting
  • Business Development Understanding

Certification

Computer Programming

Timeline

Financial Counselor

Lee Health
08.2023 - Current

Dispatcher/Operator

HM Transport LLC
08.2020 - 08.2023

Resident Care Assistant

Shell Point
12.2013 - 07.2020

Associate of Science - Science and Engineering Technology

Florida SouthWestern State College

Associate of Arts -

Florida SouthWestern State College

High School Diploma -

Cypress Lake High School

Bachelor In Science - Computer Sciences

Florida SouthWestern State College

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Seble Bekele