Secara Hadley
Rosharon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Mail carrier
United States Postal Service
Friendswood
10.2015 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Follow Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Respond to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Communicate customer complaints, requests, and feedback to company management for swift resolution.
- Respond to customer inquiries and concerns with professionalism, enhancing public image of postal service.
Substitute( Special Ed ABC, Special ED Sails)
Fort Bend Independent School District
Sugar Land
12.2022 - 05.2023
- Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
PSE Clerk
United States Postal Service
Baytown
02.2013 - 10.2015
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Demonstrated excellent attention to detail while inspecting packages.
Education
Bachelors - Business Administration in Management
Lamar University
Beaumont, TX 08.2022 - 08/2025
Diploma -
Jack Yates High School
Houston, TXSkills
- Customer service
- Communication skills
- Teaching Experience
- Microsoft word
- Computer literacy
- Microsoft excel
- Safety compliance
- Attention to detail
- Effective communication
- Time management
- Parcel delivery
- Teamwork
Timeline
Substitute( Special Ed ABC, Special ED Sails)
Fort Bend Independent School District
12.2022 - 05.2023
Bachelors - Business Administration in Management
Lamar University
08.2022 - 08/2025
Mail carrier
United States Postal Service
10.2015 - Current
PSE Clerk
United States Postal Service
02.2013 - 10.2015
Diploma -
Jack Yates High School
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