Secara Hadley
Rosharon,TX
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Fort Bend Independent School District
08.2021 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Planned and prepared bibliographies, charts and graphs.
Mail Carrier
USPS
01.2016 - 08.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Mail Clerk
USPS
01.2013 - 01.2015
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
Education
Lamar University
Beaumont, TXBusiness Administration
Texas Southern University
Houston, TXHigh School Diploma -
Yates High School
Houston, TX05.2006
Skills
- Classroom Support
- Arts and Crafts
- Teacher Support
- Crisis Intervention
- Risk Management
- Customer Service
- Cash Handling
- Multidisciplinary Team Collaboration
- Relationship Building
- Crisis Management
- Small Group and Individual Assistance
- Individual Instruction
- Computer Skills
- Test Proctoring
- Documentation
- IEP compliance
- Social support
- Clerical Support
- Effective Communication
- Life Skills Training
- Report Generation
- Scheduling
- Paperwork Processing
- Complaint resolution
- Customer Education
- Escalation management
- Problem-solving abilities
Timeline
Paraprofessional
Fort Bend Independent School District
08.2021 - Current
Mail Carrier
USPS
01.2016 - 08.2021
Mail Clerk
USPS
01.2013 - 01.2015
Lamar University
Business Administration
Texas Southern University
High School Diploma -
Yates High School
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