Secilia Juan Alvaro
4709 Maxwell Ct Apt 34 Riverside Ca 92501
Summary
Collaborative with coworkers to show engagement and maintaining a fast paced environment. Customer return processor with experience working in warehouse distribution centers. Prioritizing hardworking and passionate job seeker employee. Really helpful with team to achieve company goals.
Overview
3
3
years of professional experience
Work History
Cashiering
El Pollo Loco
Riverside, CA
02.2020 - 08.2020
- Supported colleagues during peak hours by efficiently multitasking between cashiering duties, processing orders.
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a fast-paced catering environment.
- Trained new employees on job responsibilities including cashiering duties.
- Provided support during busy periods by assisting with cashiering duties or helping customers locate items on the sales floor.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
Crew Member
Wingstop Restaurant
Riverside, CA
04.2021 - 12.2021
- Worked front counter and other areas in the back.
- Taking customer’s orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with coworkers very well.
Retail Sales Associate
Ross Dress 4 Less
Riverside, CA
03.2022 - 11.2022
- Greeted customers and helped with product questions, and purchases.
- Stocked merchandise and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Customer Returns Associate
Amazon
Jurupa Valley, Ca
01.2023 - 05.2023
- Inspected, store damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Inspected returned products for damages.
- Performed inventory of product on returns carts.
Education
Dental Assisting
UEI College
Riverside, CARamona High School
Riverside, CA05.2020
Skills
- Bilingual (Spanish, English and Mayan)
- Complaint Handling
- Workplace Safety
- Shipping and receiving
- Warehouse Operations
- Teamwork and Collaboration
- Customer Service
- Understanding Customer Needs
- Product Knowledge
- Work Prioritization
- Order Processing
Languages
Spanish
English
Mayan
Timeline
Customer Returns Associate
Amazon
01.2023 - 05.2023
Retail Sales Associate
Ross Dress 4 Less
03.2022 - 11.2022
Crew Member
Wingstop Restaurant
04.2021 - 12.2021
Cashiering
El Pollo Loco
02.2020 - 08.2020
Dental Assisting
UEI College
Ramona High School