Secily Soto
New York,NY
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
7
7
years of professional experience
Work History
Phlebotomist
City Medical Center
07.2022 - Current
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Streamlined the phlebotomy process for faster turnaround times, resulting in better patient care.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Monitored supply levels and placed orders for laboratory supplies.
Receptionist
MedRite Urgent Care
06.2020 - 07.2021
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
Phlebotomy Technician
BioReference Laboratories
01.2017 - 03.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
Education
High School Diploma -
Mid Florida Tech High School
Orlando, FL05.2010
Skills
- Meticulous and Organized
- Multi-Line Telephone Skills
- Organization and Efficiency
- Courteous and Professional
- Customer Service
- Microsoft Office
- Attention to Detail
- Computer Proficiency
- Reliable and Punctual
- Verbal and Written Communication
- Appointment Scheduling
- Technologically Savvy
- Data Entry
Timeline
Phlebotomist
City Medical Center
07.2022 - Current
Receptionist
MedRite Urgent Care
06.2020 - 07.2021
Phlebotomy Technician
BioReference Laboratories
01.2017 - 03.2020
High School Diploma -
Mid Florida Tech High School
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