Secoro Anderson
Anchorage
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Dimond Heating and AirTemp Alaska
11.2022 - 03.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed various software solutions to ensure accurate maintenance and timely updates of customer information, repair logs, and inventory.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Care Coordinator / Community Development of AK
MYMEDSUPPLIES
04.2019 - 10.2022
- Assisted patients with inquiries via incoming calls and transferred to appropriate staff members as needed.
- Verified prescriptions to ensure correct information for insurance requirements, obtaining necessary corrections from providers.
- Applied extensive knowledge of major insurance carriers' DME coverage and medical justification requirements.
- Utilized Brightree patient system for seamless operations and efficient management.
- Conducted insurance verification for prescribed medical supplies, explaining benefits, co-pays, and processing payments.
- Processed payments through Brightree SAR payment collection system efficiently and accurately.
- Managed patient orders for DME supplies, coordinating pick-up, delivery, or shipping based on insurance guidelines.
- Coordinated hospital discharges by obtaining prescriptions and medical justifications, ensuring timely delivery of supplies.
Receptionist, Technician/ Office Assistant
ROUSE EyeCARE CENTER
06.2017 - 03.2019
- Answered phones and directed calls to appropriate staff members.
- Managed voicemails, organized messages, and monitored email and patient text message center.
- Greeted customers upon arrival, providing patient intake forms for completion.
- Scheduled appointments in person and by phone for efficient patient management.
- Entered insurance information into computerized patient database accurately.
- Verified patient insurance coverage prior to appointments and communicated any discrepancies.
- Checked patients in and out, collected co-pays, confirmed demographics, and scheduled follow-up appointments.
- Utilized RevolutionEHR for patient charting and system management.
Hostess
Swing Wine Bar
04.2017 - 06.2017
Barista
Lucky Lunchbox
04.2016 - 06.2017
Lead Barista
Adrenaline Coffee Shop
07.2014 - 03.2016
Education
High School Diploma -
Dimond H.S.
Anchorage, AK01.2014
Anatomy and Medical Terminology
University of Alaska Anchorage
Anchorage, AK01.2015
Skills
- Microsoft Word, Excel, PowerPoint, and Outlook
- Healthcare software proficiency
- Visual field analysis
- Refraction and topography equipment
- Insurance verification processes
Timeline
Customer Service Supervisor
Dimond Heating and AirTemp Alaska
11.2022 - 03.2025
Care Coordinator / Community Development of AK
MYMEDSUPPLIES
04.2019 - 10.2022
Receptionist, Technician/ Office Assistant
ROUSE EyeCARE CENTER
06.2017 - 03.2019
Hostess
Swing Wine Bar
04.2017 - 06.2017
Barista
Lucky Lunchbox
04.2016 - 06.2017
Lead Barista
Adrenaline Coffee Shop
07.2014 - 03.2016
High School Diploma -
Dimond H.S.
Anatomy and Medical Terminology
University of Alaska Anchorage
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