Natalia Vikhriak
Middle Village,NY
Summary
Accomplished Customer Service Representative with a proven track record at Northside Bakery, enhancing customer satisfaction and expanding client bases. Fluent in 4 languages, adept in QuickBooks and Microsoft Office, demonstrating exceptional problem-solving abilities and teamwork. Achieved significant improvements in customer service efficiency and process optimization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Wholesaler
Northside Bakery
03.2022 - Current
- Engaged in actively seeking out new wholesale customers to expand client base. Facilitated the onboarding process by assisting customers in creating accounts, guiding them through the ordering process, providing training on the online ordering system, and offering support to resolve any issues or queries effectively
- Helped accountant enter invoices into the QuickBooks to meet payment deadlines to suppliers, pre-monitored the delivery of goods
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained quality service standards, had until 100 calls per day. Managed high-stress situations effectively.
Coordinator in Work Agency
T&T People and Work
06.2018 - 02.2022
- Managed the legal processes for emigrants relocating to Poland, handled the creation, processing, and submission of documents to government agencies to legalize stay and work permits.
- Entered data, generated reports, and produced tracking documents.
- Prepared employment contracts, supervised check-in to workers' hostels.
- Supervised until 250 employees in one time. Developed and managed work schedules. Provided translation services.
- Responded to emergency situations as a representative of the company and employer
Education
Specialist - Finance And Credits
Mykolaiv Polytechnic Institute
Mykolaiv, Ukraine06.2013
Skills
- Customer Service ( Front office, calls, emails, texts)
- 4 languages ( ENG, POL, UKR, RUS)
- Driver license
- QuickBooks
- Microsoft Word, Excel, PowerPoint, Outlook
- Time Management
- Problem-solving abilities
- Critical Thinking
- Quick learner
- Teamwork
- Administrative Support
Languages
English
Professional Working
Polish
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative/Wholesaler
Northside Bakery
03.2022 - Current
Coordinator in Work Agency
T&T People and Work
06.2018 - 02.2022
Specialist - Finance And Credits
Mykolaiv Polytechnic Institute
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