Summary
Overview
Work History
Education
Skills
Timeline
Generic

Secorya Overstreet

Augusta,GA

Summary

Excellent research, time management and problem-solving skills. Highly organized, talented, resourceful, and dedicated professional offering a unique work ethic. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

1 Call Representative

Textron
10.2023 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.

Part Time Assistant Manger

Lids
08.2019 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in a dynamic work environment.

Customer Service Representative

Convergent Outsourcing (Sprint)
01.2017 - 06.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.

Assembly Line Worker

Textron Specialized Vehicles MAU
07.2016 - 01.2017
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.

Quality Gas Power Train

Textron Specialized Vehicles
06.2021 - 10.2022
  • Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
  • Followed safe work practices, which included fall protection and personal protective equipment.

Education

Associate of Business Administration - Business Administration

Miller Motte College
Augusta, GA
05.2024

High School Diploma -

Academy of Richmond County
Augusta, GA
05.2011

Skills

  • Administrative and Office Support
  • Microsoft Office
  • Customer Data Confidentiality
  • Data Entry
  • Route Management
  • Microsoft Outlook
  • Consultative Sales
  • Call Center Operations
  • Microsoft Exchange

Timeline

1 Call Representative

Textron
10.2023 - Current

Quality Gas Power Train

Textron Specialized Vehicles
06.2021 - 10.2022

Part Time Assistant Manger

Lids
08.2019 - Current

Customer Service Representative

Convergent Outsourcing (Sprint)
01.2017 - 06.2019

Assembly Line Worker

Textron Specialized Vehicles MAU
07.2016 - 01.2017

Associate of Business Administration - Business Administration

Miller Motte College

High School Diploma -

Academy of Richmond County
Secorya Overstreet