Secunda Starr
Kent,OH
Summary
I am passionately seeking a challenging and dynamic opportunity where I can leverage my skills and learn from real-world scenarios. I want to gain hands-on experience to develop my expertise further and contribute to the growth and success of the organization.
Overview
3
3
years of professional experience
Work History
Residential Mentor
Upward Bound Program
05.2023 - Current
- Ensure the safety and well-being of 100+ students, enforce program rules and regulations, and address any behavioral issues while residing in Kent State dormitories.
- Create a positive and inclusive environment among students by organizing team-building and recreational activities.
- Encourage an environment with mutual respect, friendliness, and peer support among students from diverse backgrounds.
- Be prepared to respond to emergencies, such as medical or student conflicts.
Crew Member and Trainer
Raising Cane's Restaurants
09.2022 - Current
- Cash Handling, such as processing customer payments and accurately handling cash transactions while maintaining a balanced cash drawer
- Provide exceptional customer service by greeting customers, accurately taking orders, addressing customer inquiries, and resolving issues promptly.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Mentor Aiding Peers in Success
Kent State University
08.2022 - 12.2022
- Assist incoming first-year students in the School of Business with getting familiar with college
- Provide resources to help students succeed and make connections in college
- Plan and Host events for students to network and learn more about Kent State resources
- Assist students in scheduling classes for the semester
- Scheduling meetings and following up with students.
Academic Coach
Upward Bound Program
05.2022 - 07.2022
- Provide academic support to students in various subjects such as math, reading, and entrepreneurship
- Serves as a mentor and role model for students, providing guidance, encouragement, and support as students navigate their educational journey and develop essential life skills
- Keep detailed records of student's progress, participation, and attendance during the program.
- Provided guidance on study habits, time management, and organizational skills to promote long-term academic achievement.
Receptionist
Kent State University
09.2021 - 01.2022
- Greet visitors and assist with inquiries related to the study abroad program at Kent State University.
- Manage the receptionist area, ensuring it is always clean and welcoming, to contribute to our organization's professional image.
- This includes answering phone calls and responding to emails promptly, as well as proficiency in organizing and prioritizing emails, setting reminders, and scheduling meetings using Microsoft Outlook.
- Provide guidance and a sense of reassurance to students interested in study abroad opportunities, including accessing resources for funding or scholarships.
- Send reminders to students and staff regarding advising appointments.
Education
Bachelor of Business Administration in Entrepreneurship -
Kent State University
Kent, Ohio12.2023
Skills
- Adaptability
- Excellent customer service skills, including handling customers with professionalism
- Problem-solving and Critical thinking
- Collaborated effectively with a diverse team to achieve goals on time
- Attention to detail
- Proficient in Microsoft Office suite and Google (Word, Excel, PowerPoint, Outlook)
- Advanced knowledge of Excel formulas and functions (VLOOKUP, PivotTables, Sort)
- Time Management
- Effective written and verbal communication skills
Timeline
Residential Mentor
Upward Bound Program
05.2023 - Current
Crew Member and Trainer
Raising Cane's Restaurants
09.2022 - Current
Mentor Aiding Peers in Success
Kent State University
08.2022 - 12.2022
Academic Coach
Upward Bound Program
05.2022 - 07.2022
Receptionist
Kent State University
09.2021 - 01.2022
Bachelor of Business Administration in Entrepreneurship -
Kent State University