Sedalia Boyd
Logistics
Houston,TX
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Dispatcher 1
Hallcon
02.2018 - Current
- Assists with building and dispatching trip for driver to transporting railroad crew to hotel, yard, and trains.
- Provide superior customer service to customer such as CN, BNSF, UP, etc.
- Utilized the navigations (GPS) to locate the eta, location of the drivers record accurate trip information into DocuWare for driver trip sheets timely.
- Assisted driver or back up vendor (BUV) is driving patrons to each stop safely and on time.
- Make sure trips were cover in a time manner, if trip is not expected to be on time make sure to make contact with client to inform them of the driver eta.
Customer Service Advocate
US Bank
11.2013 - 01.2018
- Resolve customer complaints via phone
- Attract potential customers by answering product and service questions
- Open customer accounts by recording account information
- Maintain customer records by collecting and updating required account information
- Take payments
- Sales and credit card sales, checking accounts, saving/reserve line accounts
- Assist with online support CPU and mobile.
Sales Associate/Consultant
Pier One Import
01.2011 - 02.2014
- Provide superior customer service to customers upon entering the store.
- Educate customer about sales and promotions
- Help consult customer with ideas and direct them towards that what they may be looking for
- Set up attraction displays for customers to see the newest merchandise
- Inventory
- Loss prevention
- Sales Associate of the month for August, September, and October of 2013
Driver
KCTA
11.2012 - 02.2013
- Safely driving patrons to each stop safely and on time; Obeying all traffic rules and regulations
- Utilized the navigations system provided
- Required clean driving record and Class B CDL and special training on Safety Hazards and Airbags
Education
Associate of Arts - Finance
American InterContinental University
Schaumburg, IL06-2022
Bachelor of Chemistry - undefined
Texas Southern University
05.2004
General Studies - undefined
Marksville High School
Marksville, LA05.2000
Associate of Science - Medical Assistant
American Career College
CA06-2010
Skills
- Driven and proactive individual
- Proven track record in sales for four years
- Extensive background in customer service for over four years
- Honored with various service accolades
- Dedicated to customer-focused sales strategies
- Enhancing customer satisfaction and retention
- Familiarity with bank regulations and practices
- Onboarded new hire dispatcher on policies
- Skilled in utilizing diverse software platforms for operational efficiency
- Effective fact-based decision making
- Clear and concise speaking skills
- Tailored client solutions in banking and transportation sectors
Timeline
Dispatcher 1
Hallcon
02.2018 - Current
Customer Service Advocate
US Bank
11.2013 - 01.2018
Driver
KCTA
11.2012 - 02.2013
Sales Associate/Consultant
Pier One Import
01.2011 - 02.2014
Bachelor of Chemistry - undefined
Texas Southern University
General Studies - undefined
Marksville High School
Associate of Arts - Finance
American InterContinental University
Associate of Science - Medical Assistant
American Career College