Colton Gibson
GEORGETOWN
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
13
13
years of professional experience
2016
2016
years of post-secondary education
Work History
Dispatcher 1
Builders FirstSource
Cedar Park
06.2022 - Current
- Coordinated daily delivery schedules to optimize logistics and resource allocation.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Managed incoming orders and prioritized based on urgency and availability.
- Coordinate with production and sales staff for production And delivery confirmation.
- Resolved customer inquiries regarding order statuses and delivery timelines.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Recovery advocate supervisor
Touchstone Ranch Recovery Center
Stephenville
03.2017 - 05.2022
- Managed and coordinated support staff to ensure coverage and needs of the clients and facility were met.
- Supported clients through recovery process with empathy and understanding.
- Monitored client progress and reported changes to treatment team regularly.
- Assisted in crisis intervention situations to ensure client safety and well-being.
- Trained new advocates on best practices in client support and engagement techniques.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Transported clients when needed to appointments outside the facility or agency.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Marine air traffic controller
United States Marine Corps
06.2013 - 03.2017
- Supervised daily activities of subordinate Marines.
Education
Associate of Science - General Studies
Ranger College
Stephenville, Texas 06.2016 - 12.2018
Mount Pleasant High School
Mount Pleasant, TXSkills
- Delivery coordination
- Route assignment
- Order prioritization
- Logistics optimization
- Address verification
- Attention to detail
- Conflict resolution
- Adjusting routes
- Multitasking and organization
- Verbal and written communication
- Navigation support
- Data entry
Timeline
Dispatcher 1
Builders FirstSource
06.2022 - Current
Recovery advocate supervisor
Touchstone Ranch Recovery Center
03.2017 - 05.2022
Associate of Science - General Studies
Ranger College
06.2016 - 12.2018
Marine air traffic controller
United States Marine Corps
06.2013 - 03.2017
Mount Pleasant High School