Sedonia Smith Champlain
Bradford,RI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service
Windjammer Surf Bar
06.2023 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Legal Assistant
Amy Portefield
06.2023 - 07.2023
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Sales Associate
Forever 21
07.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Chariho High School
Wood River Junction, RI06.2023
Skills
- Customer Service and Assistance
- Interpersonal Communications
- Website Navigation
- Collaborative Environments
Timeline
Customer Service
Windjammer Surf Bar
06.2023 - 08.2023
Legal Assistant
Amy Portefield
06.2023 - 07.2023
Sales Associate
Forever 21
07.2021 - 05.2022
High School Diploma -
Chariho High School
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