SEDRA KAISAR
Houston,TX
Summary
Business and Healthcare administration graduate student pursuing a dual MHA/MBA with a B.A. in Medical Humanities and hands-on experience in healthcare operations, patient coordination, insurance verification, scheduling, electronic health records, and clinical support. Brings a strong understanding of both patient-facing healthcare environments and administrative operations, with interests in healthcare management, business strategy, pharmaceutical/biotech operations, and healthcare project management.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Optometrist Assistant
Today's Vision
Houston, TX
06.2024 - Current
- Coordinate daily patient operations, including appointment scheduling, patient intake, follow-up care, and record management.
- Verify insurance coverage, explain benefits, process payments, and support accurate claims and billing-related documentation.
- Maintain accurate patient information within electronic health record systems while ensuring confidentiality and HIPAA compliance.
- Review patient charts and coordinate communication between patients and optometrists to support efficient clinical workflows.
- Manage office administrative functions including supply ordering, documentation, phone communication, and preparation of examination areas.
- Support patient satisfaction through clear communication, education, and timely coordination of services, prescriptions, eyewear, and follow-up appointments.
Medical Assistant
SignatureCare Emergency Center
Houston, TX
05.2023 - 08.2024
- Supported daily healthcare operations through patient intake, scheduling, documentation, patient flow, and coordination with physicians and clinical staff.
- Maintained accurate electronic health records, patient histories, clinical documentation, and confidential information in accordance with HIPAA requirements.
- Conducted diagnostic testing and collected patient information while ensuring accurate documentation and efficient workflow.
- Assisted with preparation of patients, examination rooms, equipment, and supplies to support timely delivery of care.
- Communicated professionally with patients, families, physicians, and staff in a fast-paced emergency healthcare environment.
Medical Volunteer
Clinical Experience
Houston, TX
05.2022 - 08.2024
- Supported healthcare staff with administrative, patient-support, documentation, and supply-management responsibilities.
- Assisted with patient communication, appointment reminders, chart organization, and clerical tasks.
- Maintained patient confidentiality and supported compliance with healthcare protocols.
- Built rapport with patients and families while assisting staff with day-to-day clinical operations.
Education
Master of Healthcare Administration / Master of Business Administration (MHA/MBA) -
Texas Woman's University
Denton, TX08-2028
Bachelor of Arts - Medical Humanities
University of Texas at San Antonio
San Antonio, TX05-2024
Skills
- Healthcare Administration Healthcare Operations Business Administration Patient Care Coordination Insurance Verification Revenue Cycle Support EHR/EMR Scheduling & Workflow Coordination Patient Relations Healthcare Documentation HIPAA Compliance Administrative Operations Team Collaboration Communication Microsoft Office
Affiliations
- Association of University Programs in Health Administration (ACHE) | Member
- Healthcare Business Association (HBA) | Member
- Muslim Students' Association (MSA) | Member
- Student Healthcare Administration Organization (SHAO) | Member
- Brain Exercise Initiative | Volunteer
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Optometrist Assistant
Today's Vision
06.2024 - Current
Medical Assistant
SignatureCare Emergency Center
05.2023 - 08.2024
Medical Volunteer
Clinical Experience
05.2022 - 08.2024
Master of Healthcare Administration / Master of Business Administration (MHA/MBA) -
Texas Woman's University
Bachelor of Arts - Medical Humanities
University of Texas at San Antonio