Sedrick Gregory
IT Support Technician
Lewisville,TX
Summary
Detail-oriented and dedicated professional transitioning from claims adjustment to IT support. With extensive experience managing customer interactions, troubleshooting complex issues, and ensuring efficient problem resolution, I bring strong technical skills, excellent communication abilities, and a solutions-driven mindset. Proven track record in customer service, technical problem-solving, and managing high-volume workflows. Adept at leveraging technology, analyzing systems, and providing technical support for both hardware and software challenges. Seeking to apply my skills and experience to deliver outstanding IT support.
Overview
11
11
years of professional experience
Work History
Total Loss Adjuster - Remote
Aspire General Insurance
04.2024 - Current
- Managed all aspects of total loss claims, including assessing and resolving technical issues for remote clients, contributing to a 95% resolution rate within 30 days.
- Served as a primary point of contact for over 200 customers, assisting with inquiries and delivering timely solutions, resulting in a 15% improvement in customer satisfaction.
- Documented claims details in a case management system, ensuring accurate record-keeping and compliance with industry standards.
Total Loss Claims Specialist
State Farm Insurance Inc
12.2022 - 03.2024
- Provided expert customer service while managing escalated claims, utilizing technical expertise to navigate complex claim scenarios involving multiple vehicles and policies.
- Ensured claims were processed accurately, with 100% compliance to state DMV regulations, which led to a 30% reduction in audit discrepancies.
- Efficiently utilized company software to track and manage claims, ensuring all documentation was recorded and updated in a timely manner.
Total Loss Claims Adjuster
Kemper Insurance
08.2021 - 11.2022
- Resolved over 200 claims per month, ensuring accuracy and timeliness by troubleshooting system issues and offering solutions to clients via phone and email.
- Provided technical support for claims processing software, troubleshooting issues to maintain workflow efficiency and minimize disruptions.
- Collaborated with a team to ensure seamless claim processing, consistently achieving a 95% customer satisfaction rate.
Claims Adjuster - Total Loss
State Farm Insurance Inc
01.2019 - 07.2021
- Provided detailed support for theft and accident claims, including analyzing claim information and troubleshooting issues related to claims processing software.
- Communicated effectively with clients, vendors, and stakeholders, negotiating settlements, and resolving disputes related to vehicle valuations.
- Analyzed and processed technical claims information efficiently, ensuring a smooth workflow and minimized errors in claim resolution.
Courier
Fedex
09.2013 - 11.2018
- Delivered packages and managed logistics for the company, performing technical troubleshooting for package scanning equipment and systems.
- Managed time-sensitive tasks and ensured efficient delivery, including troubleshooting issues with equipment to meet delivery deadlines.
- Acquired strong communication and teamwork skills while collaborating with colleagues, dispatchers, and management.
Education
High School Diploma -
Keller High School
Keller, TX 05.2001 -
Skills
- Customer Service & Communication
- Time Management & Organization
- Problem Resolution & Documentation
- Network & Desktop Support
- Technical Support & Troubleshooting
- Currently completing A Certification
Timeline
Total Loss Adjuster - Remote
Aspire General Insurance
04.2024 - Current
Total Loss Claims Specialist
State Farm Insurance Inc
12.2022 - 03.2024
Total Loss Claims Adjuster
Kemper Insurance
08.2021 - 11.2022
Claims Adjuster - Total Loss
State Farm Insurance Inc
01.2019 - 07.2021
Courier
Fedex
09.2013 - 11.2018
High School Diploma -
Keller High School
05.2001 -
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