Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sedudzi Ketsi

Summary

Dynamic leader with a proven track record at Ketsi LLC and Frantz Fanon Teaching Hospital, excelling in operations management and interpersonal communication. Spearheaded change initiatives and developed community health programs, achieving significant improvements in customer satisfaction and team performance. Skilled in strategic planning and data management, adept at fostering professional growth and enhancing service quality.

Overview

3
3
years of professional experience

Work History

Operations Manager

Ketsi LLC
09.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Medical Doctor

Frantz Fanon Teaching Hospital
10.2021 - 10.2022
  • Established strong relationships with patients and their families, fostering trust and commitment to the healthcare plan.
  • Mentored junior physicians and medical students, fostering a supportive learning environment that promoted professional growth.
  • Educated patients and families on benefits of healthy diet and adequate exercise.
  • Promoted health awareness through public speaking engagements and health fairs.
  • Led interdisciplinary team meetings to ensure cohesive patient care strategies, enhancing overall treatment effectiveness.
  • Developed community health programs, addressing local health needs and promoting wellness.
  • Monitored and recorded patient progress, prompting timely and appropriate interventions.
  • Delivered expert consultation and referrals for appropriate and effective treatment plans.

Education

Doctor Of Medicine - General Practitioner

Université Saad Dahlab De Blida
Blida, Algeria
10.2022

Master Of Business Administration - Health Marketing And Management

Pôle Paris Alternance
Paris, France
12.2020

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Project management
  • MS office
  • Interpersonal communication
  • Strategic planning
  • Workforce management
  • Data management

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Manager

Ketsi LLC
09.2023 - Current

Medical Doctor

Frantz Fanon Teaching Hospital
10.2021 - 10.2022

Doctor Of Medicine - General Practitioner

Université Saad Dahlab De Blida

Master Of Business Administration - Health Marketing And Management

Pôle Paris Alternance

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Sedudzi Ketsi