SEEMA MATHURA
Queens,NY
Summary
Head of North America Operations with 10+ years of progressive leadership experience overseeing multi office business operations across the United States and Canada. I am deeply committed to empowering teams to lead their offices with clarity, confidence, and accountability. I believe strong operations are the foundation of strong culture — when employees feel supported, heard, and equipped with the right systems, performance and retention naturally follow. My work centers on building scalable processes, strengthening cross-functional collaboration, and creating environments where both people and offices can grow and thrive.
Overview
7
7
years of professional experience
Work History
Head of Operations – North America
ROBERT WALTERS
06.2025 - Current
- Lead workplace operations across the U.S., Canada, and Mexico, supporting 80+ employees and guiding a distributed team of 30+ operations professionals. I work closely with local teams to ensure each office runs smoothly while maintaining shared standards across regions.
- Build practical, scalable systems for onboarding, vendor partnerships, facilities, and cross-office collaboration. Partner with HR, Finance, IT, and Real Estate, manage regional budgets, and stay closely connected with our UK headquarters to keep global operations aligned and consistent.
- I began my journey at Robert Walters in an entry-level support role and progressed into leading North America Operations, earning five promotions over seven years. Growing through the organization gave me a ground-up understanding of our people, processes, and culture — and shaped my leadership approach today.
Senior Office Operations Manager/Executive Assistant
ROBERT WALTERS
08.2023 - 06.2025
- Supported multiple North America offices by strengthening operational consistency, improving vendor relationships, and helping elevate the overall employee experience.
- Worked closely with regional and UK leadership to align on workplace standards, support office growth and moves, and step in as a calm, steady escalation lead when operational challenges arose.
Operations Manager
ROBERT WALTERS
07.2021 - 08.2023
- Oversaw the day-to-day operations of a flagship office, supporting administrative staff, maintaining facilities, and partnering closely with leadership to create a reliable and well-run workplace.
- Led the transition to a hybrid work model, introduced more structured onboarding processes, and implemented operational improvements that made the team more efficient and better prepared for growth.
Senior Administrative Assistant
ROBERT WALTERS
07.2019 - 06.2021
- Grew into a role supporting both executives and daily operations, coordinating calendars, travel, reporting, and cross-team communication.
- Mentored new administrative hires and helped document processes to create clearer, more consistent workflows across the team.
Administrative Assistant/Receptionist
ROBERT WALTERS
09.2018 - 07.2019
- Supported billing and invoicing across four offices while managing high-volume client and candidate coordination.
- Contributed to front-of-house operations and built a strong foundation in recruitment workflows and the operational backbone of the business.
Education
Bachelor of Arts -
UNIVERSITY AT ALBANY (SUNY)
Timeline
Head of Operations – North America
ROBERT WALTERS
06.2025 - Current
Senior Office Operations Manager/Executive Assistant
ROBERT WALTERS
08.2023 - 06.2025
Operations Manager
ROBERT WALTERS
07.2021 - 08.2023
Senior Administrative Assistant
ROBERT WALTERS
07.2019 - 06.2021
Administrative Assistant/Receptionist
ROBERT WALTERS
09.2018 - 07.2019
Bachelor of Arts -
UNIVERSITY AT ALBANY (SUNY)