Bijan Behera
Austin,TX
Summary
Solutions-driven Product Manager, Business Analyst, and Scrum Master with 15 years of experience leading cross-functional teams to develop, test, and deliver process innovations that enhance operational efficiency. Adept at transforming business practices into cost-effective solutions that drive growth and scalability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Software Business Analyst / Product Manager
Concentrix INC.
08.2021 - Current
- Company Overview: Valmont Industries
- Led product strategy and roadmap development, aligning business needs with technological solutions
- Collaborated with stakeholders to define and prioritize product features, ensuring alignment with company goals
- Conducted market research and competitive analysis to drive product enhancements and innovation
- Led backlog refinement, daily sprints, and Scrum of Scrums to drive project success
- Developed Epics, Features, and User Stories to align business requirements with system capabilities
- Conducted impact analysis, system modeling, and requirements elicitation
- Acted as a Billing and Payments consultant, optimizing payment workflows and integration strategies
- Designed and managed end-to-end billing and payment solutions using Stripe, Braintree, and BillingPlatform
- Defined and streamlined integration logic between client financial systems and third-party billing solutions to enhance transaction efficiency
- Developed and maintained pricing structures, subscription models, and invoicing processes to ensure compliance and accuracy
- Led discussions with finance and operations teams to identify pain points, improving payment reconciliation and reporting accuracy
- Managed vendor relationships, including Billing Platform and Braintree (PayPal), to align services with business needs
- Conducted post-implementation financial analysis and ensured seamless payment processing by resolving integration and transaction issues
- Facilitated UAT and compliance testing for billing enhancements, ensuring adherence to regulatory and security standards
- Valmont Industries
Advanced Business System Analyst | Scrum Master
PNC Financial Services
04.2017 - 08.2021
- Company Overview: Kforce Inc
- Managed CRM projects in corporate, wealth, and investment banking using Agile, Scrum, and Waterfall methodologies
- Led backlog refinement, daily sprints, and Scrum of Scrums to drive project success
- Developed Epics, Features, and User Stories to align business requirements with system capabilities
- Conducted impact analysis, system modeling, and requirements elicitation
- Led the end-to-end data migration process from Siebel to Salesforce, ensuring data integrity and smooth transition
- Designed and executed migration strategies, including data mapping, transformation, and validation
- Collaborated with cross-functional teams to identify and resolve migration challenges, optimizing performance
- Performed UAT planning and post-implementation analysis to optimize solutions
- Kforce Inc
Business Analyst
Fifth Third Bank
08.2013 - 04.2017
- Company Overview: SLK America Inc
- Spearheaded business requirements analysis for IVR and Digital Banking solutions
- Facilitated cross-team collaboration and resolved system issues through detailed requirement documentation
- Developed and reviewed test scenarios, technical specifications, and UAT reports
- Designed rollout plans and post-production support documentation
- SLK America Inc
QA Lead
Fifth Third Bank
01.2008 - 08.2013
- Company Overview: SLK Software Services
- Led test planning, execution, and quality assurance for ECM (FileNet & Imaging) applications
- Defined test strategies, coordinated release management, and streamlined testing operations
- Mentored junior QA analysts and conducted defect review boards
- SLK Software Services
Education
Postgraduate - Data Science and Business Analytics
University of Texas At Austin
Austin, TXBachelor of Engineering - Information Technology
Biju Patnaik University of Technology
IndiaSkills
- Platforms & Tools: Oracle Siebel, Salesforce, ServiceNow, Genesys IVR, Version One, Jira, Azure DevOps, ALM, Monday
- Billing & Payment (Domestic and International Implementation): Billing Platform, Stripe, Braintree
- Project Management & Agile: Scrum, Kanban, Requirements Gathering & Analysis, UAT, Change Management, Product Management, Data Analysis, Project Planning, Agile metrics tracking
- Technical Expertise: Web Services/API (Postman, Swagger), DB2, MySQL
- Enterprise Content Management: IBM Filenet, Kofax Imaging
Certification
- SAFe4 Agilist
- CSM
- CSPO
Timeline
Sr. Software Business Analyst / Product Manager
Concentrix INC.
08.2021 - Current
Advanced Business System Analyst | Scrum Master
PNC Financial Services
04.2017 - 08.2021
Business Analyst
Fifth Third Bank
08.2013 - 04.2017
QA Lead
Fifth Third Bank
01.2008 - 08.2013
Postgraduate - Data Science and Business Analytics
University of Texas At Austin
Bachelor of Engineering - Information Technology
Biju Patnaik University of Technology
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