Segolene Tshilombo
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Passenger Service Assistant
ABM Industries
Phoenix, AZ
06.2023 - Current
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Greeted passengers and provided boarding instructions.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Utilized PA system to announce departures and changes to landings.
Caregiver
Ska Shifrah
Glendale, AZ
06.2022 - 05.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
Business Administration
Trine University
04.2022
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Girne American University
09.2021
Skills
- Passenger Service
- Customer Experience
- Customer Needs Assessments
- Wheelchair Assistance
- Customer Relations
- client documentation
- Time Management
- Customer Satisfaction
Timeline
Passenger Service Assistant
ABM Industries
06.2023 - Current
Caregiver
Ska Shifrah
06.2022 - 05.2023
Business Administration
Trine University
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Girne American University