Segumn Louis
Queen,New York
Summary
Dedicated Security Officer with experience at Allied Universal Security Services, skilled in access control and threat assessment. Proven track record in enhancing safety protocols and training staff, while effectively managing incident reporting. Fluent in Creole, I excel in maintaining secure environments and ensuring compliance with safety regulations.
Overview
2
2
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Brooklyn, NY
09.2024 - 10.2025
- UMonitored premises to ensure safety and security for all personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and distress calls, ensuring swift resolution of incidents.
- Assisted in training new staff on safety protocols and emergency procedures.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Implemented access control measures to restrict unauthorized entry effectively.
- Evaluated security systems regularly, recommending improvements for enhanced protection measures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Sales Associate Manager
Marshalls
The Bronx, NY
06.2023 - 08.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Collaborated with management to develop promotional strategies that increased store traffic.
- Analyzed sales data to identify trends and recommend inventory adjustments for optimal performance.
- Implemented visual merchandising standards, enhancing product presentation and customer engagement.
- Maintained high levels of customer satisfaction through effective problem resolution and support initiatives.
- Coordinated team schedules to optimize staffing levels during peak hours, improving service efficiency.
- Fostered a positive work environment through team-building activities and recognition programs.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Lehman College
Bronx, NYSkills
Report writing
Incident reporting
Security guard license
General security
Access control
Fluent In Creole
Threat assessment
Access control management
Detail-oriented
Superior customer service
Physical fitness
Surveillance
Emergency response
Patrol operations
Complex Problem-solving
Relationship building and management
Security screenings
Conflict de-escalation
Conflict resolution techniques
FLUENT IN LANGUAGE
Visitor tracking
Electronic surveillance
Document management
Threat management
Staff management
Stationary surveillance
Security equipment operation
Crime prevention
Metal detector operation
Crisis management
Emergency management
Theft prevention training
Dispatch
Personnel screening
Investigation documentation
Crime prevention methods
Night and safe deposit procedures
Weapons training
Report generation
Operations management
Arrest procedures
Background checks
Military experience
Law enforcement background
Crisis intervention training
Background investigations
Government security clearance
Criminal investigations
Invoice verification
Criminal law
Firearms expert
Active shooter training
Workplace violence prevention
Emergency evacuation procedures
Hazardous materials response
Cybersecurity awareness
Security systems
Defensive tactics training
Asset protection
High level of integrity
Criminal records searches
Premises patrol
Interior and exterior patrol
Identification verification
Investigative skills
Surveillance expertise
Criminal law knowledge
Timeline
Security Officer
Allied Universal Security Services
09.2024 - 10.2025
Sales Associate Manager
Marshalls
06.2023 - 08.2024
High School Diploma -
Lehman College