Segundo Ramos
Marshfield,MA
Summary
Visionary professional with extensive experience guiding health plan members through complex applications and enhancing support services. Proven ability to streamline operations and improve service quality, backed by expertise in compliance auditing and quality assurance. Bilingual in Spanish and English.
Overview
1
1
Language
37
37
years of professional experience
Work History
Senior Member Advocate
Healthcare Financial Inc
Quincy, Massachusetts
09.2017 - Current
- - Guided health plan members through Social Security disability benefit applications.
- - Outlined next steps for members and monitored application status updates.
- - Collaborated with member advocates during application process to improve support services.
- Facilitated the onboarding process for new associates.
Quality Assurance Coordinator
EOS-CCA
03.2012 - 12.2016
- Audited recordings for compliance with company, client, and federal & state regulations.
- Reviewed client-requested recordings to ensure adherence to quality standards.
- Collected on defaulted student loans to facilitate repayment and support educational financing.
Substitute Teacher
Marshfield Public School Department
01.2010 - 01.2012
District Manager
Gold Buyers MA LLC
02.2011 - 09.2011
Site Manager
Follett Higher Educational Group
12.2009 - 05.2010
- Massachusetts Maritime Academy
- Supervised daily operations for multiple campus bookstores, ensuring smooth service and customer satisfaction.
- Developed and organized staff schedules to maximize coverage and enhance service quality. to ensure adequate coverage and service.
- Managed inventory levels and ordered supplies to maintain adequate stock and support operational needs.
Senior Manager / Human Resource Manager
Lowes Home Improvement
03.2003 - 11.2009
Executive Team Leader
Target
03.2002 - 01.2003
Facility Manager / Area Manager
Standard Parking
01.2000 - 01.2002
Director of Operations
Saveco Automotive
09.1998 - 01.2000
Store Manager, District Manager, District Trainer, Regional Recruiter
ADAP/Auto Zone
07.1989 - 09.1998
Education
B.S. - Business Administration, Minor – Computer Science, Concentration - Marketing
Worcester State College
Skills
- Benefit navigation
- Application monitoring
- Compliance auditing
- Quality assurance
Profile
Spanish & English (Fluent Written & Spoken)
Operational Specialist
- Coordinated and implemented opening procedures for 8 new ADAP / Auto Zone stores and 4 Lowes stores.
- Promoted to District Trainer, District Manager and Regional Recruiter while at ADAD / Auto Zone.
- Developed Operational Policy and Procedures while at Saveco Automotive.
- Conducted daily staff presentations.
- Developed Inventory control programs.
- Reviewed and updated sales plans.
- Set and achieved store goals.
- Surpassed company annual goals 12 times.
- Named store manager of the year 5 times.
- Audited Daily and Weekly financial statements.
- Reconciled Monthly, Quarterly and Annual financial Statements.
- Conducted interviews and hired staff based on their skills, knowledge and ability.
- Motivate, develop, and direct staff at their positions.
- Set weekly schedules based on budgeted hours.
- Point of contact for delivery and special order items at Lowes and ADAP/Auto Zone.
Languages
Spanish
Professional
Timeline
Senior Member Advocate
Healthcare Financial Inc
09.2017 - Current
Quality Assurance Coordinator
EOS-CCA
03.2012 - 12.2016
District Manager
Gold Buyers MA LLC
02.2011 - 09.2011
Substitute Teacher
Marshfield Public School Department
01.2010 - 01.2012
Site Manager
Follett Higher Educational Group
12.2009 - 05.2010
Senior Manager / Human Resource Manager
Lowes Home Improvement
03.2003 - 11.2009
Executive Team Leader
Target
03.2002 - 01.2003
Facility Manager / Area Manager
Standard Parking
01.2000 - 01.2002
Director of Operations
Saveco Automotive
09.1998 - 01.2000
Store Manager, District Manager, District Trainer, Regional Recruiter
ADAP/Auto Zone
07.1989 - 09.1998
B.S. - Business Administration, Minor – Computer Science, Concentration - Marketing
Worcester State College