SEHILA ISABEL SOLIS REYES
West Palm Beach,FL
Summary
Comprehensive background in administrative duties, including data entry and customer service. Strong organizational skills coupled with keen attention to details have consistently ensured efficient office operations. Notable strengths lie in problem-solving, multitasking and maintaining high standards of accuracy and confidentiality. Past roles have demonstrated improved efficiency in document processing and management systems. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Motivated to learn new task.
Overview
17
17
years of professional experience
Work History
Administrative Assistant II
Department of Health
West Palm Beach , FL
01.2023 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Communicated with customers and employees to answer questions or explain information.
- Provided guidance and support to visitors throughout the registration process.
- Assisted with scheduling appointments based on provider availability.
- Performed data entry tasks to update patient information in the system.
- Assisted with training new staff members on proper procedures related to registering patients.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Answered incoming calls from patients seeking information about services offered by the facility.
Restaurant Manager
Los Agaves Mexican Grill
Royal Palm Beach, Florida
02.2013 - 03.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Ensured compliance with all food safety regulations and sanitation standards.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
Restaurant Waitress
Zapata's
Ft Pierce, FL
06.2010 - 01.2013
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Stocked service areas with supplies during slow periods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Ensured compliance with health department regulations by properly storing foods according to temperature guidelines.
Daycare Worker
Nature's Way Gym
Ft. Pierce, Florida
04.2008 - 05.2010
- Taught children to organize toys, wash hands and share by leading by example
- Encouraged good behaviors using positive reinforcement methods
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Meticulously sanitized toys and play equipment
- Monitored entrances and exits to maintain safety and organized environments
- Established good relationships with families through open communication about their child's progress.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FLSkills
- Food Service Experience
- Records Organization and Management
- Program Optimization
- Brand Loyalty
- Administrative Management
- Serving Expertise
- Safety Training
- Fire Safety Regulations
- Performance Improvement
- Monitoring Food Preparation
- Anticipating Problems
- Business Leadership
- Scheduling
- Mail handling
- Recordkeeping and bookkeeping
- Office management
- Appointment scheduling
- Database organization
- Staff management
- Training and coaching
- Performance improvement
- Inventory systems
- Problem-solving
- Purchase orders organization
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Administrative Assistant II
Department of Health
01.2023 - Current
Restaurant Manager
Los Agaves Mexican Grill
02.2013 - 03.2020
Restaurant Waitress
Zapata's
06.2010 - 01.2013
Daycare Worker
Nature's Way Gym
04.2008 - 05.2010
High School Diploma -
Fort Pierce Central High School