Seidy Osorto
Humble
Summary
I excel in customer service as well as front desk management. I am friendly and approachable, with an strong ability to make guests feel welcome and valued. I am fluent in both English and Spanish and I possess strong organizational skills and proficiency in managing phone calls, emails, and handling customer service inquiries. I am committed to creating a positive and streamlined environment that improves guest satisfaction and team success! Over the years, I have developed strong communication and problem-solving skills in a fast-paced customer service environment. I am seeking to transition into a new field that allows me to not only apply my skills, but also improve them to contribute to organizational success and team-building.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Loganitus Training
06.2024 - 01.2025
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Processed payments from guests.
- Sold memberships and personal training sessions to new customers.
Front Desk Receptionist
6140 Fitness
05.2023 - 09.2023
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
- Conducted equipment maintenance checks regularly, ensuring optimal functionality for all machines in use.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Created a welcoming and supportive environment for all gym visitors.
- Sold memberships and personal training sessions to new customers.
Retail Sales Associate
Ross Dress for Less
08.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
No Degree - Music
Houston Community College
Houston, TX08-2025
High School Diploma -
Mount Carmel Academy
Houston, TX06-2022
Skills
- Time management
- Problem-solving skills
- Listening skills
- Scheduling appointments
- Credit card handling
- File management
- Registration
- Fluent in English and Spanish
- Customer service
- Front desk management
- Team building
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Loganitus Training
06.2024 - 01.2025
Front Desk Receptionist
6140 Fitness
05.2023 - 09.2023
Retail Sales Associate
Ross Dress for Less
08.2022 - 11.2022
No Degree - Music
Houston Community College
High School Diploma -
Mount Carmel Academy
Similar Profiles
Charles GasawayCharles Gasaway
Food Service Supervisor at USCG Training Center Cape May Basic TrainingFood Service Supervisor at USCG Training Center Cape May Basic Training
Senchin MendozaSenchin Mendoza
Photographer at I.A Futbol Training- Private Soccer TrainingPhotographer at I.A Futbol Training- Private Soccer Training
ANCA MISAIANCA MISAI
Global Operation Services Team Training - Content Manager at GCO Global Operations Services Training Team (GOS Training)Global Operation Services Team Training - Content Manager at GCO Global Operations Services Training Team (GOS Training)
Markell McAdamsMarkell McAdams
Electrician at DeltaElectrician at Delta
Dejon BrantleyDejon Brantley
Unarmed Security Officer at St. Moritz Security Services, Inc.Unarmed Security Officer at St. Moritz Security Services, Inc.