Seja Scott
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Charter Spectrum
Milwaukee, WI
12.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Sales Associate
Menard
Milwaukee , WI
03.2020 - 12.2021
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
E-Commerce Personal Shopper
Walmart
Milwaukee , WI
10.2018 - 03.2020
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Bradley Technology High School
Milwaukee, WISome College (No Degree) - Nursing
Holy Family College
Milwaukee, WISkills
- Listening skills
- Verbal/written communication
- Energetic self-starter
- Customer- and service-oriented
- Team player mentality
- Written and oral communication skills
- Customer Account Management
- CRM Software
- Data Entry and Maintenance
Timeline
Call Center Agent
Charter Spectrum
12.2020 - Current
Sales Associate
Menard
03.2020 - 12.2021
E-Commerce Personal Shopper
Walmart
10.2018 - 03.2020
High School Diploma -
Bradley Technology High School
Some College (No Degree) - Nursing
Holy Family College
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