Sejal Patel
Glendale,AZ
Summary
Proven leader in healthcare management, notably at PAM Health Rehabilitation Hospital, where I spearheaded initiatives that significantly reduced hospital readmissions. Expert in care coordination and patient education, my approach combines clinical assessment with empathetic communication, fostering interdisciplinary collaboration and enhancing patient outcomes.
Overview
3
3
years of professional experience
Work History
Acute Care Case Manager
PAM Health Rehabilitation Hospital
Surprise, AZ
07.2023 - Current
- Demonstrated adaptability in managing diverse caseloads spanning various medical conditions while remaining attentive to each patient’s unique circumstance.
- Furnished insurer with information to approve payment for hospitalization and worked to prevent insurance claim denials.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Enhanced patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Supported family caregivers through education, resources, and emotional support during challenging times.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Facilitated smooth transfers between hospital departments, minimizing delays in patient care during transition periods.
- Coordinated travel arrangements and contacted family with travel information.
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
Lead Case Manager
Advanced Healthcare of Glendale
Glendale, AZ
07.2022 - 07.2023
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.
- Increased referral rates by establishing partnerships with community organizations and service providers.
- Reviewed cases regularly to identify trends or common issues that could inform improvements in service delivery approaches.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
Registered Nurse
Jones Telepractice Agency
Peoria, AZ
08.2021 - 06.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients’ acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Master In Healthcare Innovation -
Edson College of Nursing And Healthcare Innovation
Arizona State University, Tempe AZ08.2022
Bachelor Of Science In Nursing -
Loma Linda University
Loma Linda, CA03.2021
Bachelor Of Health Science -
La Sierra University
Riverside, CA03.2017
Skills
- Case Documentation
- Clinical Assessment
- Family Support
- Care Coordination
- Interdisciplinary Collaboration
- Patient Education
- Discharge Planning
- Resource Utilization
- Referral Management
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Timeline
Acute Care Case Manager
PAM Health Rehabilitation Hospital
07.2023 - Current
Lead Case Manager
Advanced Healthcare of Glendale
07.2022 - 07.2023
Registered Nurse
Jones Telepractice Agency
08.2021 - 06.2022
Master In Healthcare Innovation -
Edson College of Nursing And Healthcare Innovation
Bachelor Of Science In Nursing -
Loma Linda University
Bachelor Of Health Science -
La Sierra University