Autumn Jones
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Longhorn Steakhouse
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Loader
UPS
11.2023 - 01.2024
- Prepare outgoing shipments and receive incoming goods by loading and unloading trucks, trailers, and shipping containers
- Load packages onto shipping trucks in a safe and timely manner.
Bartender
Jaguars Gentlemans Club
11.2021 - 09.2023
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Completed requisitions to maintain required stock par levels.
Cashier/Shift Leader
Dairy Queen
03.2017 - 10.2021
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in the store
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy
- Lifted up to 25 pounds at once and used a dolly to move heavier loads.
Cashier
Spirit Halloween LLC
08.2019 - 11.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Spencers Gifts
02.2019 - 09.2019
- Greeted customers entering the store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Stocked, tagged, and displayed merchandise as required
- Upsold additional products and services to customers, increasing revenue
- Performed cash, card, and check transactions to complete customer purchases
- Lifted up to 50 pounds at once and used a dolly to move heavier loads.
Education
GED -
General Education Diploma
01.2024
Skills
- Marketing and Sales
- Responsible Alcohol Service
- Food and Beverage Management
- Monitoring Alcohol Consumption
- Loading and unloading
- Light maintenance
- Stocking
- Customer Service
Timeline
Restaurant Hostess
Longhorn Steakhouse
02.2024 - Current
Loader
UPS
11.2023 - 01.2024
Bartender
Jaguars Gentlemans Club
11.2021 - 09.2023
Cashier
Spirit Halloween LLC
08.2019 - 11.2019
Cashier
Spencers Gifts
02.2019 - 09.2019
Cashier/Shift Leader
Dairy Queen
03.2017 - 10.2021
GED -
General Education Diploma